Marketing & Customer Care Intern

KEY RESPONSIBILITIES

Marketing Support

• Assist with the implementation of marketing campaigns and activities.
• Coordinate and support events, activations, exhibitions and site visits.
• Handle marketing "footwork" including printing, sourcing materials, deliveries, errands and coordination with suppliers.
• Assist with preparation and distribution of marketing materials.
• Maintain marketing files, records and databases.
• Follow up with suppliers, agencies and other marketing service providers.
• Assist with social media and content requirements as directed by the Marketing Manager.
• Assist with collection of photographs, information and other content from site.
• Support lead-generation activities and marketing activations.

2. Customer Care & Administration

• Answer and manage incoming calls and general inquiries.
• Receive and direct visitors and clients where required.
• Assist with client correspondence and routine customer enquiries.
• Maintain organized client and administrative files.
• Assist with preparation and filing of client documentation.
• Follow up on routine client requests and ensure they are directed to the appropriate person.
• Assist with client onboarding documentation and administrative requirements.

3. General Administration

• Maintain organized physical and digital filing systems.
• Assist with printing, scanning, photocopying, document collection and deliveries.
• Support the team with meeting arrangements and preparation of documents.
• Maintain records and trackers as required.
• Undertake other administrative and operational tasks assigned by the Marketing Manager, Customer Experience Manager or General Manager.