Admin Officer (Operations)

About the company

Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Administrator to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive iResponsibility

Your tasks

• Handle customers’ enquiries via inbound calls and email correspondences;
• Escalates enquiries or issues to relevant departments and ensure proper follow-up;

• Ensure quality customer service and maintaining good phone etiquette;
• Provide customer support activities;

• Manage and process sales agreement;
• Schedule of all IoT device installation;

• Assist with any administrative duties and perform any ad-hoc duties, as and when required.

Requirements

• Experience in scheduling is a plus;
• Familiar with Microsoft Office applications;

• Comfortable leveraging digital tools and rapidly adapting to new software and systems;
• Excellent communication and interpersonal skills;

• A great team player with a high level of energy;
• Able to work independently.