Systems & Results Supervisor

Systems and Results Supervisor

Reference number: JR259463

Location: London

Working pattern: Full Time, 37.5 Hours Per Week

Contract Type: Permanent

Number of roles: 1

Grade: K4

Salary:£36,121 - £47,206

We are looking for a to join our Systems and Results Supervisor team.

Role summary

The Systems and Results Supervisor is responsible for the hands-on configuration and

maintenance of our assessment systems. This role plays a key part in preparing for

booking windows, configuring marking platforms, and meticulously processing results

and certification data. The supervisor's purpose is to ensure data accuracy and timely

delivery of results, contributing to a seamless and positive candidate experience.

As the Systems and Results Supervisor, you will:

• Prepare for booking windows by setting up exam products and series codes to
• ensure a smooth candidate booking process.
• Configure the marking platform for both oral and written assessments, ensuring
• data accuracy.
• Process results and certification data with precision and ensuring timely release.
• Maintain comprehensive and accurate candidate lists for each assessment
• window.
• Contribute to the continuous improvement of our data, systems, and processes.

This is an excellent opportunity for someone who may be currently working as a Exam Operations Coordinator/Supervisor, Data and Systems Analyst or a Data Technician, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://fbby77ef

What you’ll bring to the role

This role is ideal for an analytical, methodical, and detail-oriented professional with a

strong appetite to learn, critical thinking abilities and a commitment to operational

excellence and continuous improvement. With a strong aptitude for managing systems

and data, and a commitment to ensuring accuracy and efficiency in operational

processes, you will maintain a calm, structured approach under pressure, demonstrate

adaptability to change, and proactively manage operational risks. Key attributes and

skills you will bring include:

• Curiosity and Adaptability: A genuine curiosity for and willingness to explore new

technologies, particularly in the areas of AI and automation. Driven by a proactive mindset to uncover underlying issues and the persistence to troubleshoot them through to resolution.

• Data Management & Automation: Proven capability in managing complex data workflows, transfers, and system setups (ideally within exam or education fields), leveraging strong proficiency in Google Sheets and Excel alongside a foundational understanding of coding and database querying (e.g., Python, SQL) to drive data manipulation, task automation, and reporting.
• Risk Management & Resilience: Ability to work methodically under pressure, maintain composure during high-volume periods, and apply proactive risk management principles to prevent operational disruptions.
• Collaboration: Strong communication skills to maintain transparency on task progression, proactively flag issues and confidently collaborate across teams to seek ideas and feedback.
• AI Literacy & Technological Problem-Solving: Strong analytical skills and critical thinking to evaluate business processes, identify efficiencies and design clear, context-rich prompts, effectively utilising AI tools while rigorously supervising, verifying facts, and quality-assuring outputs for accuracy and relevance.
• Proficiency in Digital Tools: Demonstrable proficiency with core digital productivity suites (Google Workspace and embedded AI tools (e.g., Gemini), Excel, Business Central, Monday.com and Jira) and the ability to quickly learn new software and platforms.
• Documentation & Process Understanding: Exceptional documentation skills with a clear, thorough understanding of end-to-end business processes to ensure accuracy, efficiency and seamless knowledge transfer.
• Planning: Strong organisational and planning skills to meet strict deadlines.

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity
• Empower and support

• Create opportunity
• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more
• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan cou