B2B e-commerce Account Manager (M/F)
About the company
Created in 2001 in Düsseldorf, the Kandinsky group brings together more than 45 people in 3 European countries. It manages the merchandising for major brands such as Peugeot, Spoticar and other brands of the Stellantis group, Forvia, the Paris-Saint-Germain club, Business France, Piper-Heidsieck, DHL Express, EDF...: promotional items, personalized textiles, POS and signage with its MediaFlex brand, and above all dedicated B2B webshops, where our clients' employees order products in their brand colors.
Your tasks
In our human-sized team in Le Vésinet, you are the point of contact for your clients and their webshops. Routine orders process automatically thanks to our automated tools. Your added value lies elsewhere: bringing the shops to life and finding solutions when something does not go as planned.
Bringing our clients' webshops to life
- Uploading new products: selection, clear and precise product sheets, visuals, prices.
- Imagining and launching promotional campaigns: new arrivals, seasonal operations, pre-orders, newsletters.
- Monitoring sales and proposing ideas to your clients to develop their shop.
Being the point of contact for your clients
- Responding to requests with a professional approach: product advice, marking techniques, lead times.
- Managing unforeseen events (delivery delays or problems, order errors, stock shortages): finding solutions with our manufacturers, printers, and logisticians in France and Europe, and keeping the client informed.
- Supervising the flow of orders and invoicing in our ERP, and intervening when an anomaly appears.
Requirements
- At least 2 years of successful experience in a client-facing role in B2B e-commerce, ideally in promotional items, POS, signage, or printing.
- You are comfortable with the web: webshop back-office or CMS, ERP, Excel. You learn new tools quickly.
- You have a commercial sense: you know how to showcase a product and create a desire to buy.
- You express yourself with ease and professionalism, both in writing and on the phone. You know how to stay calm and reassure a client when there is a problem.
- Knowledge of printing and marking techniques (screen printing, embroidery, transfer, pad printing) is a real plus.
- You speak English, both written and spoken, which is necessary to communicate with our suppliers and European colleagues. German is a plus.
What we offer
- An autonomous and varied position, with key accounts and concrete products.
- Real prospects for evolution, in both responsibility and remuneration, for a profile that invests itself. With us, you can start as an Account Manager and become a Business Developer.
- A human-sized team, with short decision-making circuits.
- 35 hours per week, with a salary of €28,000 to €33,000 gross annual depending on your experience.
- Meal vouchers, health insurance covered at 60%, and 50% reimbursement of transport costs.
Remuneration: €28,000.00 to €33,000.00 per year
- Daily transport coverage
How to apply
Recruitment process: one video interview, then on-site interviews with situational exercises.
Other
Job location: On-site