E Commerce Specialist

Key Responsibilities:

Manage and maintain the company’s E-Commerce website and ensure smooth day-to-day operation.

Receive and monitor online orders through the website.

Process and follow up on orders from the moment they are placed until successful delivery.

Coordinate with the relevant teams regarding order confirmation, preparation, dispatch, and delivery.

Monitor order status and ensure that orders are handled within the required timelines.

Follow up on cancelled, returned, delayed, or unsuccessful orders and take the necessary actions.

Update and maintain product information, prices, descriptions, availability, and images on the website.

Ensure that all products displayed online have accurate and updated information.

Monitor website activity and identify any issues that may affect the customer’s purchasing experience.

Handle and follow up on customer inquiries related to online orders, products, delivery, and payment.

Coordinate with customer service, warehouse, logistics, and other relevant departments to ensure a smooth order fulfillment process.

Prepare and maintain regular reports related to online orders, sales, cancellations, returns, and other E-Commerce activities.

Monitor E-Commerce performance and highlight any issues, trends, or opportunities for improvement.

Requirements:

Bachelor’s degree in Business Administration, Marketing, E-Commerce, or any relevant field.

2+ years of hands-on experience in E-Commerce operations.

Previous experience managing an E-Commerce website is required.

Strong experience in online order management and order fulfillment.

Good understanding of website administration and E-Commerce platforms.

Experience working with product listings, pricing, inventory availability, and website content.