travel counsellor

Urgent Hiring: As a Travel Counsellor at Kandhari Travels, you will be point of contact for the customers, responsible for delivering outstanding customer service, providing expert travel advice, and helping our clients create unforgettable travel experiences. Your role will involve:

*Responsibilities:*

• Deliver exceptional customer service by actively listening to clients' travel needs and preferences, offering expert advice, and assisting them in planning and booking their trips and providing post-sales support in person, on phone and email.
• Use your sales skills to promote and sell flight tickets, travel packages, accommodations, insurance and other travel-related services and contributing to the success of the branch. Communicate with suppliers or airlines as needed.
• Stay updated on the latest travel trends, destinations, and industry offerings to provide informed recommendations to clients.
• *Utilize travel agency booking systems (Amadeus) to make reservations*, create flight itineraries, and *handle all aspects of the booking process like changes, cancellations and refunds, send invoices, etc. *
• Follow up with accounts to coordinate and complete reconciliation process.
• Assist clients in resolving travel-related issues, such as changes, cancellations, or refunds ensuring a smooth experience.
• Documentation: Must have an eye for detail. *Prepare and maintain accurate travel documents* including tickets and travel insurance.
• *Administration/Office work*: Create marketing material for social media and other platforms. Perform general office duties as needed.

*Qualifications & Experience:*

• Prior experience is good to have, however, *candidates without prior experience are welcome to apply.*
• Strong sales and customer service skills with a passion for exceeding customer expectations and an eye for detail.
• *Fluent in English and Hindi* with excellent oral and written communication skills. *Punjabi is good to have.*
• Ability to plan, organize and prioritize work in a fast-paced environment; must be able to multi-task efficiently and accurately; strong attention to detail; Ability to work well under pressure while maintaining quality.
• Proficient in Microsoft office and/or google suite.

*Good to have (not a must have):*

• Previous experience in travel industry *(2-3 years)* in air ticketing/ reservations.
• *TICO Certified professional*
• Experience using a GDS system, *Amadeus *

*Important (must have):*

• Should have a positive attitude, be patient and must be a team player.
• Should be confident and posses go getter attitude, get things done.
• Should be open to exploring different aspects related to travel like packages, cruises, etc.

If you are a flexible and committed to delivering exceptional customer service, we encourage you to apply for the Travel Counsellor position at Kandhari Travels Inc.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications. The employer reserves the right to modify or change the duties or essential functions of this job at any time.

Job Type: Full-time

Pay: $3,000.00-$3,300.00 per month

Benefits:

• Casual dress
• On-site parking
• Paid time off

Ability to commute/relocate:

• Kitchener, ON N2M 5A2: reliably commute or plan to relocate before starting work (required)

Experience:

• Amadeus: 2 years (preferred)
• Travel Agency: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• TICO license (preferred)

Work Location: In person