Automated Installation Operator in Mechanical Manufacturing (M/F)

Mission

The Business Analyst supports the construction and deployment of Kanal's commercial infrastructure.

Reporting to the Commercial Coordinator and positioned at the interface between the Foundation, the commercial agencies, and the IT environment, they contribute to the formalization of business needs, the structuring of processes, and the integration of systems supporting the activities of the various agencies.

Their main mission consists of supporting the transition between the construction phase (build) and the operational phase (run), by guaranteeing tool adoption, data quality, and consistency of usage.

Once the systems are stabilized, they contribute to operational management, the analysis of commercial and marketing data, as well as the continuous improvement of processes and tools.

Responsibilities

Development of the commercial infrastructure (Build)

• Analyze agency needs and formalize business processes.
• Facilitate workshops with stakeholders.
• Write functional specifications, user stories, and evolution priorities.
• Contribute to the consistency of integrations between CRM, ERP, and business tools.
• Participate in testing, validation, and production deployment phases.

Transition to Run

• Organize team onboarding and support the appropriation of tools.
• Ensure the hypercare phase and post-deployment stabilization.
• Monitor data quality, proper use of systems, and consistency of practices between agencies.
• Contribute to the definition and monitoring of service levels.

Management, analysis, and continuous improvement

• Produce analyses and commercial and marketing performance indicators.
• Support the management of the Commercial Coordinator.
• Identify opportunities for process and tool optimization.
• Structure functional documentation and best practices.
• Contribute to the development of a data culture and continuous improvement.

Profile

• 2 to 3 years of experience in business analysis or functional project management.
• Ability to model processes, formalize business needs, and structure user stories or backlogs.
• Good understanding of CRM environments (Salesforce is an asset) and interconnected systems.
• Experience in facilitating business workshops, functional testing, and change management.
• Ability to analyze data and produce decision-making indicators.
• Rigor, autonomy, organizational skills, and excellent interpersonal skills.
• Solution-oriented, service-minded, and ability to support users in tool appropriation.
• Ability to evolve in a rapidly changing organization, comfortable in both business analysis and operational implementation, with a strong aptitude for supporting the transition between a development phase (build) and sustainable operation (run).
• Very good understanding of Dutch and English.

Offer

• A full-time permanent contract.
• Attractive remuneration and extra-legal benefits:
• Hospitalization insurance
• Pension insurance
• Meal vouchers with a value of 8 euros
• STIB network subscription
• Mobile phone subscription
• 8 additional days of leave
• One day of teleworking per week, with a 45 euro/month allowance.
• Work in a stimulating environment and in a museum institution under construction!