Customer Service

Company Overview KAIMAY TRADING PTE. LTD. manages distribution for world-leading brands like Nestle, Kit Kat, Ferrero, Nutella, Tic Tac, Cadbury, Kraft, and more across Asia. Successful candidates can expect exciting career opportunities in the FMCG market. Job Summary Deliver exceptional customer service by managing inquiries, processing orders, resolving issues, and coordinating with internal teams to meet customer needs and enhance satisfaction. Responsibilities Respond promptly and professionally to customer inquiries via telephone, email, and other communication channels Process customer requests, orders, and transactions accurately and efficiently to ensure smooth operations Provide clear product and service information to address customer questions and concerns Maintain detailed and accurate customer records and documentation for reliable tracking and reporting Resolve customer complaints effectively and escalate complex issues to appropriate departments when necessary Follow company policies and procedures while upholding high standards of customer care Coordinate with internal teams to fulfill customer requirements and meet deadlines Identify opportunities to improve customer experience and collect feedback for continuous service enhancement Contribute actively to achieving customer service targets and key performance indicators Communicate clearly and professionally with customers and colleagues using strong written and verbal skills Organize and manage multiple tasks and priorities efficiently to meet deadlines Demonstrate a professional and courteous demeanor with a commitment to outstanding customer service Apply problem-solving skills to remain calm and patient in challenging situations Utilize computer systems and office software applications proficiently for daily operations Ensure attention to detail and accuracy in record-keeping and data entry Work effectively both independently and as part of a team, showing initiative and collaboration Adapt flexibly to changing business needs and priorities Apply knowledge of export procedures, shipping documentation, and freight forwarding coordination to support logistics

Preferred competencies and qualifications Previous customer service experience in a similar role Familiarity with export procedures, shipping documentation, and freight forwarding coordination Prior experience handling exports to China, including China customs and import documentation requirements