Export Customer Service Manager (M/F)

Our client is a French company with more than 1,800 passionate food lovers. It is also the favorite brand of the French and has the ambition to become one of the world leaders in its field. Its development and growth are also based on an industrial and commercial strategy aimed at innovating, offering quality products, and demonstrating agility. The company has several production sites in France and the United States.

The position:

Our client is a French company with more than 1,800 passionate food lovers. It is also the favorite brand of the French and has the ambition to become one of the world leaders in its field. Its development and growth are also based on an industrial and commercial strategy aimed at innovating, offering quality products, and demonstrating agility. The company has several production sites in France and the United States. Reporting to the Responsable Supply Chain, the guarantor of customer satisfaction, the Responsable du service client Europe is responsible for the quality and reliability of the order processing workflow for customers within the scope. Guarantor from order intake to invoicing and complaint handling, he/she manages the customer service actions in accordance with the general terms and conditions of sale and the negotiated commercial agreements. He/she has a global vision of the scope's activity and is the preferred interlocutor for the commercial management regarding Group Customers. Main missions

• Management of a team of Clientèle representatives.
• Operational monitoring of a customer portfolio (new customers, existing customers).
• Ensures the smooth running of the process in connection with internal services, Clientèle representatives, and customers.
• Performs activity monitoring reporting for the department.
• Guarantor of continuous improvement of the department's processes, tools, and organization in close collaboration with the service manager.

Profile sought:

Training & experience

• Technical training (supply-chain, ADV) or higher commercial training (BAC +3 to 5)
• 3 to 10 years of experience in Customer Service, ideally in the agri-food, pharmacy, or dietary supplements industries in an agile and reactive environment.
• Experience with GMS and Export Customer relations in Europe.

Required technical skills

• Strong mastery of Excel: formulas, table construction, pivot tables, reporting.
• Mastery of ERP (SAP would be a real plus).
• Fluent English required.

Expected qualities

• Leadership and managerial skills (5 people to supervise)
• Customer focus, autonomy, and reactivity
• Rigor and excellent oral and written communication.