Customer Support ( Fluent English )

Job Summary: We’re looking for a proactive and people-oriented Senior Customer Support to join our team. In this role, you’ll be responsible for managing key client accounts, driving growth, and leading a small team to deliver results. You'll collaborate across departments to ensure client satisfaction and align with company goals.

Key Responsibilities: Client Management Build and maintain strong, long-term relationships with clients

Understand client needs and provide tailored solutions

Drive account growth through upselling, cross-selling, and renewals

Proactively resolve client issues in a timely and effective manner

Monitor and report on account performance, KPIs, and client satisfaction

Team Leadership Supervise and support direct reports with coaching and regular feedback

Allocate tasks effectively and manage team workflows

Monitor team performance and guide continuous improvement

Identify and implement process improvements to enhance efficiency and results

Collaboration & Strategy Collaborate with internal teams (sales, customer success, operations) to meet client expectations

Contribute to the development and execution of account growth strategies

Keep leadership informed of key client updates, challenges, and opportunities

Support the delivery of company-wide KPIs and strategic objectives

Job Requirements: Bachelor’s degree in Business Administration, Marketing, or related field

3–7+ years of experience in client management, account handling, or customer success

Strong communication and relationship-building skills

Proven ability to lead teams and manage multiple priorities

Analytical mindset with attention to detail

Fluency in English (spoken and written)