Customer Service Advisor – Spanish Speakers (Manufacturing Medical Devices)

Job Description Job Summary: We’re looking for a proactive and people-oriented Account Manager to join our team. In this role, you’ll be responsible for managing key client accounts, driving growth, and leading a small team to deliver results. You'll collaborate across departments to ensure client satisfaction and align with company goals.

Key Responsibilities: Client Management Build and maintain strong, long-term relationships with clients

Manage and grow a portfolio of key accounts within the German-speaking market, ensuring high levels of client satisfaction and retention.

Understand client needs and provide tailored solutions

Drive account growth through upselling, cross-selling, and renewals

Proactively resolve client issues in a timely and effective manner

Monitor and report on account performance, KPIs, and client satisfaction

Team Leadership Supervise and support direct reports with coaching and regular feedback

Allocate tasks effectively and manage team workflows

Monitor team performance and guide continuous improvement

Identify and implement process improvements to enhance efficiency and results

Collaboration & Strategy Collaborate with internal teams (sales, customer success, operations) to meet client expectations

Contribute to the development and execution of account growth strategies

Keep leadership informed of key client updates, challenges, and opportunities

Support the delivery of company-wide KPIs and strategic objectives

Job Requirements Job Requirements: Bachelor’s degree in Business Administration, Marketing, or related field

Fluency in both Spanish and English, with excellent verbal and written communication skills.

2–5 years of experience in client management, account handling, or customer success

Proven track record of managing and growing key accounts in a B2B environment.

Demonstrated ability to analyze data, generate insights, and make data-driven decisions.

Strong communication and relationship-building skills

Ability to work independently and remotely, demonstrating high levels of self-motivation and organization.

Proven ability to lead teams and manage multiple priorities

Analytical mindset with attention to detail

Fluency in English (spoken and written)