PUBLIC AREA ATTENDANT
Location:
JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA
Begin Explore a career in hospitality People taking care of people Have flexibility in your career Be an influencer in the industry Fulfill your purpose
Belong Be a part of an inclusive environment Be your authentic self Be a part of something bigger than you Be a part of a community far beyond our walls
Become We go where you want to go Achieve both career goals and life goals Adapt and grow Thrive on challenge and growth
Do your best work, begin your purpose, belong to an amazing team and become the best version of you.
Compensation: Hourly
Schedule: Full-Time
Position Type: Management
Work setting : on-site
Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday pay
Free Meals
Free uniforms
Free life insurance
Free short-term disability
Exclusive Discounts via LifeMart
…and much more!
Job Summary:
Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
Job Family Core Work Activities
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Maintain awareness of undesirable persons on property premises.
Complete appropriate safety training and certifications to perform work tasks.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect the privacy and security of guests and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Working with Others
Support all co-workers and treat them with dignity and respect.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Housekeeping Protocol
Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Respond promptly to requests from guests, Front Desk, or At Your Service requests.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Public and Employee Spaces
Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
Inspect the condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Education:
No High school diploma/No G.E.D. equivalent
Related Work Experience:
No related work experience is required
Supervisory Experience:
No supervisory experience is required
License:
N/A
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Marquis Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/
Twitter: https://twitter.com/jwmm_miami?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
If you're looking to make a measurable impact in a Luxury Hospitality organization, we'd love to hear from you.