Senior Officer – Corporate Client Services
Must-have:FinTech
About the company
A leading bank in Singapore with a strong presence across Asia, providing a comprehensive range of banking services to individual and corporate customers.
Your tasks
Provide high-quality service to corporate banking customers by managing enquiries, processing transactions, resolving issues, and educating clients on products and channels while ensuring compliance and operational efficiency.
- Deliver high-quality service to corporate customers through calls, emails, written correspondence, and digital channels to ensure customer satisfaction
- Respond accurately to customer enquiries within required service turnaround times to maintain service standards
- Process customer requests and transactions following bank policies, procedures, and service standards to ensure compliance and accuracy
- Resolve customer issues and complaints efficiently by documenting and following up to achieve timely resolution
- Maintain customer confidentiality and adhere to all regulatory, compliance, and internal control requirements to protect customer data
- Educate customers on banking products, services, and self-service channels to enhance customer knowledge and usage
- Utilize banking systems and tools effectively to support daily operations and improve service delivery
- Meet productivity, quality, and service level targets to contribute to team and organizational goals
- Participate in training programs to maintain up-to-date knowledge of banking products, services, and procedures for continuous improvement
- Stay informed of industry developments and competitor offerings to provide relevant information to customers and support business competitiveness
Requirements
Preferred competencies and qualifications
- Diploma or Degree in any discipline
- Experience in banking, customer service, or contact centre operations is an advantage
- Strong customer-centric mindset with a commitment to service excellence
- Excellent verbal and written communication skills
- Good analytical and problem-solving abilities
- Proficient in Microsoft Office applications
How to apply
Annabelle Lim (R23116936) Just Hire Pte Ltd (202327869C)