eCommerce Specialist

Job Description

• Manage daily end-to-end e-commerce operations, with a primary focus on TikTok Shop and other marketplace platforms.
• Plan, execute, monitor, and optimize campaigns to achieve sales, traffic, and conversion targets.
• Manage product listings, pricing, promotions, SEO keywords, store visibility, and content quality.
• Monitor and analyze key performance metrics such as GMV, traffic, conversion rate, AOV, and ROAS to identify improvement opportunities.
• Develop and implement commercial strategies including product assortment, promotions, and campaign planning.
• Collaborate with Creative, Performance Marketing, Operations, and Customer Service teams to ensure smooth execution.
• Prepare performance reports, analyze market trends, and provide actionable insights to support business growth.
• Leverage e-commerce marketing knowledge including SEO, keyword optimization, and campaign strategies to improve store performance.

Requirements

• Minimum 3 years of experience in e-commerce, marketplace, or TikTok Shop operations, preferably from beauty/skincare brands with strong specialization in TikTok Shop
• Proven experience managing and growing TikTok Shop stores with revenue above IDR 5 billion/month
• Strong understanding of end-to-end e-commerce business operations, including campaign management, sales strategy, and store optimization
• Experienced in handling major marketplace campaigns and promotional activities
• Strong analytical and problem-solving skills with data-driven decision making ability
• Hands-on experience with e-commerce dashboards, sales reporting, and performance analysis
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Familiar with e-commerce trends, consumer behavior, and digital marketing ecosystem
• Willing to Work From Office in BSD

Skills: E-Commerce Operations, Presentation Skills, Customer Service, Order Management, Store Activity Operation, E-commerce, Attention to Detail, TikTok, Data Management, Store Operation, E-Commerce System Management, Digital Marketing, Communication Skills