Floor Supervisor

About the company

Jungle Padel Seseh is a padel venue in Seseh, Bali, committed to delivering a welcoming and well-run experience for every player, member, and guest. We are currently looking for an experienced and service-driven Floor Supervisor to lead our floor team in restaurant.

Your tasks

Position Overview As Floor Supervisor, you will lead our front-of-house service team, ensuring smooth table service, high guest satisfaction, and consistent service standards across dine-in and venue guest traffic. You will work closely with the Venue Manager, Bar Supervisor, Cashier, and Padel team to keep the guest flow seamless from court to café.

• Oversee daily floor operations, including seating, order taking, and table service for dine-in and takeaway guests
• Welcoming and serving guests in person, as well as managing situations during busy periods, to ensure a warm and welcoming atmosphere is consistently maintained.
• Handle guest complaints and escalations professionally and promptly
• Schedule, train, and coach the Captain and Server team on service standards, upselling techniques, and grooming standards
• Coordinate floor staffing and table planning around venue schedules, events, tournaments, and member bookings
• Work with the all department to ensure smooth order flow and accurate billing
• Monitor table turnaround time during peak hours without compromising guest experience
• Ensure floor SOPs, checklists, and grooming standards are completed and followed every shift
• Prepare rosters and submit timesheets on time
• Report floor performance, guest feedback trends, and staffing needs to the Venue Manager regularly
• Comply with venue SOPs and applicable food safety, hygiene, and licensing regulations
• Attend team briefings, meetings, and training sessions
• Support other reasonable operational tasks as assigned by management

Requirements

• Minimum 2 years of experience in a supervisory or senior role in F&B, restaurant, café, hotel, or beach club
• Strong leadership, coaching, and team management skills
• Excellent guest service and complaint-handling skills
• Good knowledge of food and beverage service standards and upselling techniques
• Good English communication skills, both written and spoken
• Able to stay calm, organized, and decisive in a busy environment
• Comfortable using POS systems and basic computer applications
• Disciplined, punctual, and committed
• Professional appearance and a positive, hospitable attitude
• Availability to work flexible shifts, including weekends and public holidays

Skills:

• Western Restaurant Supervisor
• Microsoft Office
• Teamwork
• Chinese Restaurant Supervisor
• Customer Service
• Restaurant Reception
• Restaurant Management
• Fast Food Restaurant Supervisor
• Microsoft Word
• Microsoft Excel