Network Engineer (Infra)
Job Description & Requirements
Roles & Responsibilities:
- Provide on-site network support and managed services at customer premises
- Monitor, maintain and support customers’ network infrastructure and related IT systems
- Perform network troubleshooting, fault diagnosis and issue resolution within agreed service levels
- Carry out preventive maintenance, health checks and routine inspections of network equipment
- Configure, install and support network equipment, including switches, routers, wireless access points and firewalls
- Attend to customer service requests, incidents and technical escalations
- Coordinate with customers, vendors and internal technical teams to resolve network-related issues
- Perform on-site troubleshooting and provide timely updates to customers and relevant stakeholders
- Maintain accurate service records, incident reports, technical documentation and asset information
- Support network implementation, migration, upgrade and maintenance activities
- Participate in scheduled maintenance activities, including work outside normal working hours where required
Requirements:
- Diploma in Information Technology, Network Engineering, Computer Science or equivalent
- At least 1 year of experience in network implementation, technical support or managed services
- Basic knowledge of network technologies, including TCP/IP, LAN, WAN, VLAN, Wi-Fi and routing
- Familiarity with network equipment from vendors such as Cisco, Aruba, Fortinet, Juniper or equivalent will be an advantage
- Experience in providing on-site customer support will be an advantage
- Able to work independently at customer sites while maintaining effective communication with internal teams
- Team player with good communication, analytical, problem-solving and interpersonal skills
- Meticulous, self-motivated and able to work under pressure
- Good foundation in information technology trends and developments
- Candidates without prior experience are welcome to apply
Working Hours: 9:00am to 6:00pm (Mondays to Fridays)
Work Location: Deployment at customer sites may be required.