Guest Relations Supervisor

Job Desciption

Welcomes and greets customers

Ensure good personal grooming standards and portray professional image to the customers

Build rapport with customers and manage their needs and expectations

Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events

Upsell menu items to customers professionally

Engage and provide excellent customer service to ensue pleasant dining experience

Handle complaints in a timely manner and manage first level of service recovery

Train Leading Hostess to provide exceptional service to customers

Any other ad-hoc jobs or duties assigned by the Manager from time to time