Construction Project Operations Coordinator

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.

We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. You'll be the primary point of contact for Jukebox's service provider network, helping move home modification projects from bid through completion. You'll spend much of your day communicating with service providers - scheduling work, following up on bids, checking in on active projects, collecting closeout documentation, and making sure nothing falls through the cracks.

You'll work closely with our Project Managers and Member Engagement team to surface risks early, resolve issues quickly, and create a smooth experience for our service providers and members. You'll also support the operational side of the business through order entry, claims processing, and maintaining accurate project records in our CRM.

This role is ideal for someone who thrives on a high volume of work, is a resourceful problem solver who takes initiative, and enjoys building relationships.

Key Responsibilities

Service Provider Coordination

Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when needed

Follow up with service providers to get bids submitted

Schedule and confirm project start dates

Check in on active projects and flag delays or risks early

Make sure providers understand expectations, timelines, and documentation requirements

Build trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projects

Project Throughput

Keep a high volume of active projects moving through each stage without letting them stall

Work daily from operational queues to determine priorities and next actions

Send reminders ahead of key milestones and deadlines

Documentation, Claims & Administration

Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurate

Assist with claims entry and processing

Enter and maintain project orders accurately

Review records for completeness and accuracy before submission

Resolve discrepancies and follow up on missing information

Keep CRM records current and complete, including significant provider communications and project updates

Qualifications

Required

2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role

Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners

Persistent follow-up skills, especially with people who are busy and slow to respond

Strong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operations

Ability to manage multiple priorities and open items without dropping details

Clear, professional written and verbal communication skills

Comfortable learning new technology platforms and working in a remote environment

Willingness to travel occasionally for company events or field visits

Preferred

Experience in construction, home services, remodeling, or accessibility modifications

Experience with claims processing, billing, or order management

Experience with Salesforce or a similar CRM

How We Invest In You

Generous company-funding of our health, vision, and dental plans

HSA plans

Short and Long-Term Disability

Life and Personal Accident Insurance

Hospital Insurance

401(k) immediately upon hire

Generous candidate referral program

Time Away

Unlimited PTO + 11 paid holidays

Remote First Team

$1000 stipend you can use towards work from home costs

Frequent team off-sites and get-togethers around the country

Collaborative team environment

Monthly Townhalls

High trust environment

A laptop and company swag upon hire

Compensation Range: $65,000-$75,000/year + company equity