Service Manager (Bilingual)

Lead the most iconic gastronomic and coffee experience in Colombia!

At the Juan Valdez 1959 Store, our flagship high-experience location, we pay homage to the excellence of Colombian coffee and gastronomy. We are looking for a Service Manager with high-level leadership, strategic vision in hospitality, and English language proficiency (B2 Level) to direct the operation of the dining room, bar, and service for both national and international diners.

🚀 Job Mission

To ensure technical excellence in customer service and operational efficiency in the service area, leading and supervising the team of waiters, runners, and assistants to guarantee a memorable hospitality experience of international standard.

📋 Main Responsibilities:

• Team Leadership and Management: Direct, train, motivate, and assign daily roles to the service team. Design and manage shift schedules, ensuring ideal coverage of the dining room during high-flow peaks.
• Bilingual Experience & PQR: Guarantee impeccable and personalized service in both Spanish and English. Resolve complaints, claims, or complex situations (PQR en caliente) with international and local diners in a professional and empathetic manner.
• Operational Synchrony (Dining Room - Kitchen - Bar): Coordinate directly with the kitchen and the bar to ensure fluidity, temperature, and speed in the delivery of dishes and specialized beverages.
• Administration, Cashier, and Inventories: Control the inventory of tableware, glassware, and dining room supplies. Supervise billing processes, cash management, daily closings, and compliance with indicators.
• Food Safety and Standards: Ensure rigorous compliance with hygiene standards (BPM), food safety, dining room cleanliness, and the impeccable presentation of the staff under charge.

🎯 Required Profile:

• Academic Background: Professional or Technologist graduate in Hospitality and Tourism, Gastronomic Administration, Tourism Business Administration, or related careers.
• Verifiable Experience: Minimum 4 years of RECENT experience in service supervision or management, personnel management, and service in high-category restaurants, luxury hotels, clubs, or premium gastronomic concepts.
• Language Requirement: English B2 Level (Intermediate-High) with the ability to sustain fluid conversations, assist foreign customers, and resolve contingencies in English.
• Technical Knowledge: Mastery of etiquette and service protocols, management of reservation software, POS/ERP billing, BPM audits, and control of shrinkage/tableware.
• Key Competencies: Situational leadership, assertive bilingual communication, high emotional intelligence, conflict resolution, and attention to detail.

🎁 What Juan Valdez offers you:

• 💼 Direct Contract: Direct employment contract for an indefinite term.
• 💰 Compensation: Position salary + Tips + Legal surcharges.
• 🩺 VIP Health: 100% company-covered Prepaid Medicine and Life Insurance Policy.
• 🛡️ Wellbeing: Special compensatory days (birthdays, family day, and parental leaves).
• 🎓 Growth: Development plan in our Corporate University and 20% discount in physical stores and the App.