Handle travel bookings and arrangements for enquiries and requests received from JTB Japan Sales Offices and other channels via phone and email.
Provide recommendations on hotels, restaurants, transportation and other travel arrangements based on customers’ requests and interests.
Provide translation and language support (Japanese to English) for travel-related documents, itineraries and other materials as required.
Provide information and guidance on travel visa requirements and related procedures.
Manage travel operations, including reservations and standby support at hotels and/or assigned venues, to ensure the smooth execution of tour arrangements.
Participate in inspection tours and prepare inspection reports accordingly.
Keep updated on the latest information regarding tourist attractions and promptly communicate relevant updates to all relevant parties.
Perform any other ad-hoc duties and responsibilities as may be assigned by the Company from time to time.
Experience& Skillset required
Prior work experience in the tourism or hospitality industry would be advantageous.
Proficiency in English and advanced business-level Japanese is essential, with strong business communication and written skills to facilitate effective coordination with Japan-based land operators, local Japan Sales Offices, and tour arrangement teams.
Proficiency in Microsoft Office applications is required.
