Client Service & Traffic Manager - Advertising
About the company
Job Summary Our client, a reputable advertising agency, is seeking a highly organised, proactive, and results-driven Client Service & Traffic Manager to oversee client relationships, coordinate internal workflows, and ensure the timely delivery of advertising campaigns and projects.
Your tasks
- Manage client relationships, ensuring excellent service delivery and client satisfaction.
- Serve as the primary liaison between clients and internal creative, digital, media, and production teams.
- Coordinate project workflows, assign tasks, and monitor timelines to ensure timely delivery.
- Manage creative briefs, campaign schedules, approvals, and project deliverables.
- Prioritise multiple projects and allocate resources effectively across teams.
- Monitor campaign progress, identify potential delays, and resolve workflow challenges.
- Ensure all advertising materials meet client expectations, quality standards, and deadlines.
- Support client retention, account growth, and business development initiatives.
- Prepare project status reports and provide regular updates to clients and management.
Requirements
Qualifications & Requirements
- Bachelor's degree in Marketing, Advertising, Communications, Business Administration, or a related field.
- Minimum of 4 years' relevant experience in client service, account management, traffic management, or project coordination, preferably within an advertising agency.
- Strong understanding of advertising agency operations, creative processes, and campaign execution.
- Proven ability to manage multiple client accounts, projects, and competing deadlines.
- Excellent communication, interpersonal, negotiation, and problem-solving skills.
- Strong organisational, time-management, and multitasking abilities.
- Experience working with creative, digital, media, and production teams.
- Proficiency in project management tools and Microsoft Office applications.
- Ability to work effectively under pressure in a fast-paced agency environment.
Other
Position: CLIENT SERVICE & TRAFFIC MANAGER
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