Field Service Engineer / Application Engineer
Join Our Team and Grow Your Career in Industrial Automation!
We are looking for a passionate and motivated Field Service / Application Engineer to join our growing team!
Why Join Us? 🎉
- 🕘 5-Day Work Week – Monday to Friday, 9:00 AM – 6:00 PM/8:30 AM - 5:30 PM
- 💰 Attendance Allowance
- ✈️ Travel Allowance – Based on travel region
- 🍽️ Quarterly Department Dinners – Enjoy great food and team bonding
- 🎂 Monthly Birthday Celebrations – Celebrate special moments together
- 🚀 Career Growth Opportunities – Gain hands-on experience in industrial automation and advanced technology
- 🤝 Friendly & Supportive Team Environment
Your Responsibilities
- Provide pre-sales technical support, perform equipment installation, commissioning, and testing, and prepare relevant technical reports.
- Act as the main point of contact for on-site customers, respond promptly to customer requests, and maintain regular communication to ensure customer satisfaction.
- Identify and collect recurring technical issues from customer sites, and work closely with internal teams to drive improvements in product quality and performance.
- Provide frontline technical support and assist in developing and improving standard after-sales service procedures to enhance overall service quality.
What We're Looking For
- Formal qualification in Electrical Engineering, Electronic Engineering, or a related discipline, or equivalent practical experience in field service roles within the laser industry or opto-electronics industry
- Candidate with experience in technical support for industrial automation equipment will have an added advantage
- Detail-oriented, responsible, and able to work well under pressure, with strong communication and problem-solving skills
- Willing and able to travel accasionally for business and on-site technical support