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Head of Managed Operations, (Future Center Head) / オペレーション統括（MOCセンター長候補）- Kaihin-Makuhari

JosysTokyoJob.bopublished 09/30/2026
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Must-have:PythonAISecurity
Machine translation — original language: Japanese.Show original

About the Identity Security Platform "JOSYS"

Josys is an AI-driven identity security platform that integrally manages and protects all credentials (identities) within an enterprise. In addition to employee and contractor accounts, it provides centralized visibility and protection for the increasing number of credentials spanning people, AI, and systems, such as AI agents and service accounts.

With a core focus on detecting credential leaks originating from the dark web and infected devices, the automatic discovery and management of AI agents, and autonomous AI security responses based on policies, Josys integrates access governance and license optimization functions cultivated through SaaS integrated management. By automating permission management and risk response, we protect the identities of the entire organization while minimizing operational load, even amidst a shortage of security personnel.

Through "protecting all identities and all applications with AI," Josys aims to promote an environment where Japanese companies can conduct their business activities with peace of mind.

Problems We Solve

Due to the rapid expansion of SaaS and AI apps, corporate departments around the world are being required to handle increasingly complex management tasks. Furthermore, in recent cybersecurity incidents, attacks using leaked IDs have become standard, making higher-level countermeasures an urgent priority, especially for enterprises.

On the other hand, management cannot keep up with the required speed, leading to a critical situation in corporate IT governance, characterized by management gaps, failure to update information, and decentralized management entities. This is a new challenge occurring simultaneously not only in Japan but globally, driven by the increase in SaaS usage following the COVID-19 pandemic, and it represents a management risk faced by many companies regardless of their size.

What is required is to integrally manage information regarding identities, SaaS, and devices through AI, thereby streamlining operations while minimizing risk. Through its AI Driven management platform, Josys provides consistent support down to field operations, contributing to the improvement of governance in corporate identity management and the minimization of security risks.

The Challenge of Becoming a Global Company from Japan

While there are many opportunities to use overseas-originated SaaS within Japan, the reality is that there are very few Japan-originated SaaS products used globally. This can be seen as an indication of how high the difficulty is of succeeding with a "global product" as a business. JOSYS is in the midst of the challenge to break through this reality and provide services that are used worldwide while using Japan as its mother market. We are looking for individuals with a strong passion to build this high-difficulty challenge with their own hands alongside excellent global colleagues.

Position Overview

As a candidate for the Center Head of the Makuhari Operation Center (MOC), this position is expected to be a leader who not only ensures the stable operation of field operations but also integrally improves operational quality, productivity, and profitability.

While leading operational design and improvement based on ITSMS/ISMS, you will be responsible for monthly reporting to management, SLA achievement management, and making automation investment decisions based on ROI. Within the speed characteristic of a startup, you will promote the launch and advancement of the center and build an operational foundation that directly contributes to business growth.

Key Responsibilities

  1. MOC Overall Operations and Quality Management
  • Overseeing delivery quality in device kitting and SaaS account setup/provisioning
  • Process management (Incident / Problem / Change / Asset) based on Jira Service Management (JSM)
  • Optimizing the two wheels of physical logistics (receipt, storage, kitting, delivery) and ID/account management
  • Monitoring SLA achievement status and continuous improvement (Target: 95% or higher)
  1. ENDPOINT MANAGEMENT / Operational Automation
  • Building and operating device monitoring and management systems using Endpoint Management Solutions
  • Designing and improving alert response flows and increasing the automation ratio
  • Promoting business automation using Jira Automation and scripts (PowerShell / Bash, etc.)
  1. Organization and Field Management
  • Resource optimization for operators and each team
  • Member development, performance, and motivation management
  • Collaboration and operational coordination with alliance partners
  1. Stakeholder Management
  • Monthly performance, SLA, and productivity reporting to management
  • Customer reporting and escalation response during major incidents
  • Relationship building and management with external vendors and suppliers
  1. Business Contribution and Improvement Promotion
  • Planning and promoting business improvements and service advancement based on customer needs
  • Building the operational foundation to support the Managed Service expansion strategy

Attractiveness of this Position

  • You can lead the Managed Service, which is the core of Josys' growth strategy, across everything from the field to the management layer
  • You can participate from the construction phase and design/implement scalable operational models yourself
  • As a playing manager, you have the discretion to influence technology, processes, and people

Requirements (MUST)

  • IT service management experience: 5+ years (knowledge equivalent to or higher than ITIL Foundation)
  • Practical experience in Incident / Problem management: 3+ years
  • Team management experience: 3+ years
  • Experience in operating endpoint management (RMM / MDM, etc.)
  • High communication skills capable of interacting with everyone from field staff to customer IT heads
  • Experience in reporting in English (reporting to CPO/CTO located in the US)

Preferred Qualifications (NICE TO HAVE)

  • Experience in designing 24/7 operations and on-call systems
  • Experience in designing/configuring Jira Service Management (Workflow / Automation / Assets / SLA)
  • Experience leading operational automation using PowerShell / Bash / Python, etc.
  • Security-related certifications (Information Security Management, Registered Information Security Specialist, CompTIA Security+, etc.)

Ideal Candidate Profile

  • A playing manager who possesses both field and management perspectives and can continuously drive improvements
  • Someone who values trust-based relationships with operators and can provide management with execution power
  • Someone who enjoys building and navigating change in a startup environment

Media featuring Josys

◼️ 【Latest Release】Evolution into the Identity Security Platform "Josys"

◼️ Media to understand the reality of the organization and business