Win-back Sales Specialist (Serbian-speaking)

About the company

Jooble is a global product IT-company. Our main product is an international hiring platform in 66 countries that aggregates thousands of job openings from various sources on a single page.

We are ranked among the TOP-10 most visited websites in the Jobs and Employment segment worldwide. Since 2006, we’ve grown from a small startup founded by two students into a major player in the online recruitment market with 300+ professionals. Where others see challenges, we create opportunities.

Your tasks

In this role, you will act as a dedicated Account Manager focused exclusively on re-engaging and returning our former clients (Ex-clients). By providing consistent follow-ups and excellent account care, you will help us achieve our goal of bringing back valuable business to the company.

• Take full ownership of the Ex-Client database for the Serbian market
• Reach clients using phone calls & email, and Viber communication
• Conduct regular, systematic follow-up calls, ensuring every ex-client is contacted at least once a quarter
• Work with CRM (Salesforce): log all interactions in the system, search for new leads in the old database, analyze the sales funnel
• Work towards a target KPI of the number of returned clients and the total revenue of the returned clients
• Customer research & feedback: identify client needs & blockers, share insights with the product team, achieve individual sales targets.

Requirements

• ## At least 1 year of experience in sales
• Fluent in Serbian (to communicate with clients)
• English proficiency level: Intermediate and higher (spoken and written to communicate with the team)
• ## CRM experience
• ## Strong communication skills️
• Computer literacy (G Suite, AI tools, etc)
• Experience in HR-tech, job boards, or related fields is a big plus

What we offer

• ## Fully remote work
• Flexible schedule: 7 hours/day (excluding lunch), Monday to Friday
• ## Freelance employment
• ## Paid training during the first week
• 16 days paid vacation + Serbian public holidays
• Become part of an international company with a mission to help people find jobs all over the world