Building Management Service Center Coordinator (24-Hour Rotating Shifts)

Job Details

Work Location: One Bangkok Building - MRT Lumphini

Job Description:

1. Problem Solving: Identify customer needs and issues, providing effective solutions and support; escalate complex issues to the appropriate departments when necessary.

1. Record information regarding service requests and issues reported by customers. Follow up on the progress of resolutions to ensure all issues have been addressed.

1. Record all user requests and responses within the specified timeframes.

1. Follow-up: Perform follow-ups to ensure all issues have been resolved.

1. Training and Development: Participate in training programs to stay up-to-date on services, policies, and best practices. Share knowledge with team members to improve overall efficiency.

1. Teamwork: Work with team members and other departments to improve service delivery and effectively manage customer concerns.

Working Hours Morning Shift: 7:00 AM - 4:00 PM Afternoon Shift: 2:00 PM - 11:00 PM Night Shift: 10:30 PM - 7:30 AM

Qualifications:

1. Bachelor's degree in any field.
2. Knowledge and understanding of building management, and experience in complaint handling and coordination/follow-up will be given special consideration.
3. Ability to use English at a fair level.
4. Enjoys helping people and problem-solving.
5. Good customer service management skills.
6. Good organizational and management skills.
7. Able to work in shifts (6 days per week, able to work shifts and have flexibility to adjust as necessary) 1) Shift 1: 07:00-16:00, Sunday - Saturday 2) Shift 2: 14:00-23:00, Sunday - Saturday 3) Shift 3: 22:30-07:30, Sunday - Saturday