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Reservation and Switchboard Agent

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTDSingaporemycareersfuturepublished 10/08/2026
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Job Description Overall Role

  • Answering incoming calls, transferring them appropriately, and providing general information
  • Taking and confirming reservations for meetings using internal system
  • Providing a positive and helpful experience to users/clients
  • Maintaining accurate records, handling correspondence, and assisting with other administrative tasks as needed
  • Addressing inquiries and concerns efficiently and professionally, escalating issues as necessary
  • Maintaining and updating reservation records, ensuring accuracy and up-to-date information
  • Adhering to company policies and procedures related to call handling and reservation processes

Duties & responsibilities

  • Assist Assistant Supervisor to manage day-to-day Switchboard/Room Reservation Operations in a professional manner while meeting clients’ needs
  • Need to be culturally sensitive, and perform work ethically and with integrity
  • Responds to request for information, service, and assistance in a timely manner
  • Knowledge of procedures for booking Client Area’s meeting rooms
  • Manage and coordinate meeting room bookings using internal reservation systems
  • Ensure all Room Booking confirmation is send to User via Email
  • Pro-actively manage client expectations ensuring that the service levels are maintained
  • Understand Client’s Protocol
  • Familiar with list of available basic amenities and Audio & Visual Equipment
  • Ensure room setups meet client requirements (AV, catering, layout)
  • Resolve scheduling conflicts and maintain accurate booking records
  • Operate and direct calls to appropriate users
  • Respond promptly and professionally to incoming calls and emails
  • Maintain updated contact lists and internal directories
  • Handle special requests and last-minute changes with professionalism
  • Support hospitality or workplace teams with ad hoc tasks in responding to corporate service requests

Perform general administrative tasks as assigned, such as data entry and maintaining of records

  • Update reservation protocols and internal procedures when required
  • Liaise with catering, AV, security, landlord teams for meeting/event requirements
  • Monitor service levels and escalate any issues affecting client experience
  • Assist with any other duties as assigned by the reporting Manager for any operational or business needs
  • Actively support an environment that supports teamwork, co-operation & performance excellence
  • To participate Department briefings and team meetings and contribute to a positive and collaborate work environment
  • Ensure operation procedures are followed to ensure service standards are maintained and to complete tasks efficiently
  • Monitoring of guideline and strategies to protect health and safety of staff and others
  • Protect Client and Jones Lang LaSalle Reputation. Report any issues or concerns back to Management