Regional Account Director
About the Role: We are seeking a strategic Regional Account Director to lead our facility management operations across the Asia Pacific region. In this pivotal role, you will be responsible for overseeing the delivery of high-quality, cost-effective, and compliant facility services for a diverse portfolio of corporate and commercial properties. You will drive operational excellence, enhance client satisfaction, and lead a high-performing team of facility managers and technical specialists. This role requires a strong blend of strategic vision, operational expertise, and leadership skills to navigate the complex regulatory, cultural, and logistical landscape of the APAC region. Key Responsibilities: Strategic Leadership & Operations Management: Develop and execute the regional facilities strategy aligned with business objectives and client expectations. Oversee day-to-day operations across multiple countries in APAC, ensuring consistent service delivery standards (SLAs/KPIs). Manage P&L responsibility for the regional portfolio, optimizing operational costs while maintaining service quality. Drive continuous improvement initiatives through lean management principles and digital transformation tools.
Team Leadership & Development: Lead, mentor, and develop a multi-cultural team of Facility Managers, Technical Leads, and support staff across the region.
Foster a culture of safety, accountability, and customer-centricity.
Conduct performance reviews, identify talent gaps, and implement training programs to enhance team capabilities.
Client Relationship & Stakeholder Management: Serve as the primary escalation point for key clients and stakeholders in the region.
Build and maintain strong relationships with internal stakeholders, external vendors, and property owners.
Conduct regular business reviews with clients to ensure alignment on goals, performance, and future needs.
Compliance, Risk & Sustainability: Ensure full compliance with local health, safety, environmental (HSE), and regulatory requirements in all operating countries.
Implement and monitor risk management protocols, including business continuity planning and emergency response procedures.
Drive sustainability initiatives (ESG) to reduce carbon footprint and improve energy efficiency across the portfolio.
Vendor & Contract Management: Oversee the procurement and management of third-party service providers (cleaning, security, maintenance, etc.).
Negotiate contracts, monitor vendor performance, and ensure value for money.
Qualifications & Requirements: Education: Bachelor’s degree in Engineering, Facility Management, Business Administration, or a related field. Master’s degree or MBA is preferred.
Experience: Minimum 12-15 years of experience in Facilities Management, with at least 5-7 years in a senior leadership role covering the Asia Pacific region. Proven track record in managing large-scale, multi-site portfolios in corporate or commercial sectors.
Technical Skills: Deep understanding of FM best practices, ISO standards (e.g., ISO 41001), and HSE regulations. Proficiency in CAFM/CMMS systems (e.g., Workday, ServiceNow, Archibus) and Microsoft Office Suite. Strong financial acumen with experience in budgeting, forecasting, and P&L management.
Soft Skills:
Exceptional leadership and people management skills with the ability to influence across cultures. Strong strategic thinking and problem-solving abilities. Excellent communication and negotiation skills in English (written and verbal); proficiency in Mandarin or other Asian languages is preferred to effectively liaise with regional stakeholders, clients, and partners who communicate primarily in these languages.)