Hard Service Lead

What this job involves: As the Hard Service Lead, you will be responsible for planning and executing strategies for Periodic Preventive Maintenance (PPM), Reactive Maintenance, and Minor Maintenance Projects, ensuring all activities are completed within KPIs and in a timely manner. You will supervise all Mechanical & Electrical (M&E) activities, leading both our internal engineering team and external vendor groups to manage tactical delivery on-site. In this role, you will serve as the key on-site point of contact for stakeholders and report directly to the Site Workplace Director. You will lead, manage, and mentor a team of Engineers, Engineering Executives, Licensed Electrical Workers (LEWs), and Technicians. By providing technical thought leadership, you will drive engineering excellence and actively participate in key technical discussions. Additionally, you will work closely with the client’s line managers to develop and implement mechanical, electrical, and technical field strategies on-site. Your scope of responsibilities also includes managing the site M&E budget, inventory, contract services, material purchasing, and equipment/supplies. You will ensure workplace safety by participating in health and safety reviews, identifying potential risks, and supporting emergency evacuation procedures. As an expert in the field, you will remain flexible to take on other responsibilities to support both the engineering and facilities departments. What your day-to-day will look like: People Management  Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer. 

Manage and coach team.

Develop and sustain a high-quality well-motivated team.

Ensure high staff morale, trust and work ethics.

Actively support an environment that supports teamwork, co-operation and performance

excellence within team.

Assist in mentoring and enabling Training & Development of team members.  

Client/Stakeholder Management Deliver excellent customer service to meet on-site client’s expectations.

Build and develop effective relationships with key stakeholders &/or client and be

comfortable working across all levels.

Monitor procedures to ensure client’s expectations are conveyed and worked upon.

Communicate effectively with clients/stakeholders.

Procurement & Vendor Management Manage Hard Service/Projects multiple vendors including hard and soft skills to deliver

services on time and within budget.

Support vendor procurement processes in accordance with agreed client procurement

guidelines as well as Jones Lang LaSalle procurement best practices.

Contracts Management Support to ensure that all contracts are professionally delivered at the right cost and in

line with the Jones Lang LaSalle of Ethics.

Support monitor expiry of contracts and initiate re-procurement if needed.

Support continually assesses contracts to ensure best value delivered to the client.

Finance Management Support to ensure that the site’s financial operations are meeting targets and control

requirements.

Assist and monitor financial processes to ensure account payable procedures are always

followed.

Health & Safety Management Support with the implementation and manage safety procedures to ensure the provision

of a safe working environment.

Ensure compliance with statutory regulations on fire, health and safety standards.

Site Operations Management Develop and implement maintenance regime and strategy.

Implement Industry Best Practice operations

Monitor to ensure all building procedures and performance measures are always

maintained.

Ensure all Critical Environment (CEM) requirements are met.

Seek ways to reduce costs and improve operational standards.

24/7 emergency call support and site attendance are required.

Drives continuous improvement projects to optimize operations and improve productivity

to meet and exceed business objectives. Effectively leverages the Operations and Field Area to solicit ideas and understand

problems and challenges. 

Risk Management Assist in the implementation and management of a property risk management program.

Support the implementation and monitoring of disaster recovering and business

continuity plans.

Follow established escalation procedures and incident reporting procedures.

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s

guidelines, procedures and strategies. 

Achieve Key Performance Indicators and Service Level Agreement targets

Required Qualifications: Bachelor's degree or equivalent in Mechanical Engineering, Electrical Engineering, Facilities Management, or a related technical field.

3 to 5 years of experience in a hard services management or supervisory engineering role onsite.

Candidate having a driving license class 3 is preferred.