Experience Ambassador
Your tasks
JobOverview We ares eeking a proactive and service-oriented Experience Ambassador to supportday-to-day workplace operations and elevate the employee and visitor experience. This role combines operational excellence, employee engagement, and stake holdermanagement to ensure a safe, efficient, and welcoming workplace environment.
_Workplace Operations & Service Delivery_
- Support day-to-day workplace operations to ensure a seamless employee and visitor experience
- Conduct regular workplace walkthroughs to ensure spaces are operationally ready, safe, clean, and aligned with standards
- Monitor and coordinate workplace service requests, ensuring timely resolution and communication
- Liaise with Facilities Management, Engineering, Security, Housekeeping, Culinary Services, and other support teams
- Identify operational gaps and drive continuous improvement
- Escalate and track workplace issues through to closure
_Employee Engagement & Community Building_
- Plan and execute workplace experience initiatives, wellness programs, and employee events
- Drive participation and awareness of workplace programs and services
- Curate workplace moments that enhance employee satisfaction and sense of belonging
- Gather and act on employee feedback
- Prepare monthly reporting of HX events
- Support internal communication campaigns promoting workplace culture
_Space& Amenity Management_
- Ensure meeting rooms, collaboration areas, wellness facilities, and shared amenities are well-maintained and functional
- Support readiness for meetings, town halls, training sessions, and special events
- Partner with stakeholders to optimize space utilization
- Monitor workplace aesthetics and presentation standards
_Stakeholder& Client Relationship Management_
- Build strong relationships with client representatives and workplace stakeholders
- Participate in client meetings and provide updates on service performance
- Support implementation of client-driven workplace programs
_Administration& Reporting_
- Maintain accurate records of requests, feedback, and incidents via the SG Workplace Mailbox
- Track workplace experience metrics and service performance indicators
- Prepare reports and presentations on engagement and operational performance
- Support audits, compliance activities, and workplace inspections
- Manage monthly utility and rental payment submissions, tracking consumption trends
- Manage planned Move Requests and Locker management
_Visitor Management_
- Deliver personable, efficient visitor welcoming services
- Manage visitor movement to enhance facility safety and security
- Execute emergency response plans when necessary
_Feedback Management_
- Conduct employee surveys and gather feedback
- Analyze feedback data to identify trends
- Implement improvements based on employee input
_Conference& Meeting Room Booking_
- Assist and educate clients on efficient meeting room booking practices
- Ensure fast turnaround and upkeep of meeting rooms
- Coordinate with housekeeping on pre/post-event cleanliness
- Plan engaging experiences and community events that bring people together
Requirements
- Diploma or Degree in Hospitality,Business Administration, Facilities Management, or related field
- Prior experience in workplace experience, hospitality, facilities coordination, or front-of-house roles
- Strong interpersonal and communication skills, with a client-service mindset
- Ability to multitask, prioritize, and work independently in a fast-paced environment
- Proficiency in MS Office; familiarity with facilities/workplace management systems is a plus
- Comfortable with emergency response procedures and visitor management protocols