Engineering Director

Client & Stakeholder Management: Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success

Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders

Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently

A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)

Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service

Ensuring that messaging is consistent and in line with your supervisor's direction, responding to client inquiries and concerns promptly, and with courtesy and enthusiasm.

Building relationships by engaging clients in authentic, personable conversation. Take ownership of customer concerns and proactively seek to resolve them timely.

Provide end to end service; take responsibility and accountability. 

Operations: Responsible for the delivery of all hard services including supervision and oversight of subcontracted services

Collaborates with Lead Technical Service Coordinator/FM to manage the budget for site including support for project works

Promotes high level of satisfaction among client users by promptly responding to their service requirements.

Assures prompt response by other team members and selected contractors to exceed customer expectations at all times

Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and delivery

Management of the Building Operation System (smart building management)

Understanding of the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems

Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures. 

Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.

Develops a close working relationship with all of the vendors under 

Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs

Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs

Leads monthly management meetings with relevant vendors

Collaborate with other Real Estate and Workplace Services (REWS) functions to ensure the delivery of major/minor capital works projects

Must be prepared to be on call and work out of normal working hours where applicable

Finance  Ensure that annual capex & opex budgets are prepared within the required timescales and relevant commentary is provided 

Manage overall project dependencies and ensure project deliverables stay on-budget.

Health & Safety Management Implement and manage safety procedures to ensure the provision of a safe working environment at all times.

Ensure compliance with statutory regulations on fire, health and safety standards (as required).

The person we need will know:  Minimum 5 years of experience in office environment technical services, control systems, controls engineering, IT and Smart buildings related field.

Degree or Diploma in Engineering.

Effective communication skills including verbal, written and presentation skills

Proven ability to work effectively both independently and in a team based environment

Experience within a fast paced multi-cultural global organization would be beneficial

Demonstrated willingness to be flexible and adaptable to changing priorities

Strong multi-tasking and organizational skills

 The person we need will be: Confident, clear and comfortable communicating with diverse groups at all levels of the organisation

Able to understand whether a high-level concise update is required or detailed analysis and insight

Thoughtful and concise in written comms, with an eye for detail, always thinking a step ahead and aware of others perspectives

Self motivated, high energy and a natural people person who enjoys collaborating 

Familiar with matrixed reporting lines, able to manage, prioritise and re-prioritise effectively

Calm in stressful situations, rational and logical under pressure and adaptable to rapidly changing situations

Goal oriented, able to maintain focus on deliverables in a high volume and high growth environment