Engineer and Cluster Lead
Job Description At JLL, we're looking for an Engineer and Cluster Lead who is passionate about driving technological innovation and excellence in our dynamic commercial real estate environment. You'll be instrumental in shaping a brighter way for our clients by designing, developing, and implementing cutting-edge engineering solutions that transform property management services. This comprehensive role carries significant operational responsibilities across facilities management, asset maintenance, compliance, and environmental health and safety. You'll be accountable for critical building systems including elevators, mechanical systems, and plumbing while also managing contract compliance, risk management, and emergency response planning. Working closely with Account Leads and cross-functional teams, you'll ensure the seamless operation of facilities while maintaining the highest standards of safety and compliance. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll lead initiatives that drive operational excellence while fostering sustainability and efficiency across our portfolio. As an Engineer and Cluster Lead, you'll embody this approach by finding creative solutions to complex facilities challenges while maintaining the highest standards of safety and efficiency. What sets JLL apart is our culture of collaboration, locally and across the globe, which you'll leverage to drive continuous improvement in our property management operations. Join us and be part of an environment where we support each other's wellbeing and champion inclusivity and belonging across teams while delivering exceptional service to our clients. As a Leader, you will be required to provide an overview of your entire team's performance, able to identify areas of improvement and take steps rectify them. This includes, coaching, identifying training needs, mentoring of staff. Key Responsibilities: Assist Account Lead with tenant liaison activities and resolve property-related issues promptly
Oversee contract compliance, risk management, and adherence to security guidelines including badge processes
Support environmental health and safety programs, including identifying and rectifying EHS concerns
Lead the development of emergency response plans and coordinate regular EHS training for team members of the managed site
Implement and maintain Computerized Maintenance Management Systems (CMMS) for tracking work orders and assets
Provide accountability for helpdesk administration, end-user forums, and complaint management systems
Develop comprehensive asset management strategies for hard services with lifecycle planning for the managed site
Direct predictive, preventive, and corrective maintenance programs across assigned properties
Manage subcontractor performance, ensuring compliance with contract requirements and company standards
Ensure proper documentation and maintenance of asset histories in client systems
Coordinate engineering support for critical systems including elevators, plumbing, and building mechanical systems
Manage MRO (Maintenance, Repair, and Operations) supplies and maintain tools inventory
Manage General Building Works, Cleaning, Landscaping and other soft-services related scope.
Monitor building efficiency metrics and implement improvement strategies
Oversee tenant fit-out works and ensure tenant compliance with authority requirements
Client Satisfaction Assist Account Lead with tenant liaison activities and resolve property-related issues promptly
Provide accountability for helpdesk administration, end-user forums, and complaint management systems
Compliance Oversee contract compliance, risk management, and adherence to security guidelines including badge processes
Support and develop environmental health and safety programs, including identifying and rectifying EHS concerns
Support the development of emergency response plans and coordinate regular EHS training for team members
Manage subcontractor performance, ensuring compliance with contract requirements and company standards
Oversee tenant fit-out works and ensure tenant compliance with authority requirements
Systems Performance Implement and maintain Computerized Maintenance Management Systems (CMMS) for tracking work orders and assets
Direct predictive, preventive, and corrective maintenance programs across assigned properties
Coordinate engineering support for critical systems including elevators, plumbing, and building mechanical systems
Monitor building efficiency metrics and implement improvement strategies
Asset Management Develop comprehensive asset management strategies for hard services with lifecycle planning
Ensure proper documentation and maintenance of asset histories in client systems
Manage MRO (Maintenance, Repair, and Operations) supplies and maintain tools inventory
Qualifications Diploma in Engineering, Facilities Management, or related field
5+ years of experience in facilities engineering or property management with at least 2 years in a leadership role
Strong knowledge of building systems including mechanical, electrical, and plumbing
Strong knowledge of general building works and soft services.
Experience managing computerized maintenance management systems (CMMS)
Demonstrated expertise in environmental health and safety regulations and compliance
Proven track record in contract management and subcontractor oversight
Knowledge of asset lifecycle management and preventive maintenance programs
Knowledge of Change management process for technical maintenance activities