IT Technical Support

Join our team as an IT Support Technician!

What this job entails: Providing technical support to all JLL employees in GLA and Mexico countries with issues in their JLL-assigned assets (mobiles and laptops) and software.

Position details:

• Work area: Lomas de Chapultepec, CDMX
• Work schedule: Monday to Friday from 9 to 6 or 10 to 7
• Gross Salary: $15,200
• Work modality: Hybrid

What is your day-to-day?

You will handle requests via chat, telephone, email, remote desktop connections, and in person.

Your main responsibilities include:

• Receiving support requests from users via email, call, chat, or in person
• Offering immediate assistance, managing and resolving technical problems
• Providing guidance to the user, sharing simple technology information with people without technical knowledge
• Diagnosing and resolving software and hardware problems
• Performing installation and configuration of computing equipment, user profiles, assets, accessories, software, and network access
• Registering tickets for each request received, following up, documenting, and closing with user approval
• Appropriately escalating unresolved queries to the next level of support
• Following up and redirecting problems to the appropriate resources
• Updating client data and preparing activity reports
• Performing scheduled maintenance tasks
• Ensuring proper ticket registration, documentation, and closing of requests until their resolution

Desired experience and technical skills:

• Technical career or bachelor's degree in systems
• 1 year of experience in technical support positions
• Hardware and Software (NOT INFRASTRUCTURE)
• Basic English (email writing and system manipulation)
• Use of tools or platforms for ticket registration, ServiceNow is desirable
• Experience in hardware fault diagnosis
• Achievement orientation and decision making

Benefits for selected employees include:

• Direct hiring by the company
• Base Salary
• Statutory Benefits: IMSS, vacations, vacation premium, aguinaldo
• Life Insurance + death support
• Constant training through an online platform with more than 15,000 courses available in various languages
• Psychological, Medical, Nutritional, Legal, Financial, and Veterinary consultations (via remote)
• Wellhub: Corporate wellness program offering access to gyms, online classes, nutritionists, and more
• Major Medical Expenses Insurance
• Grocery Vouchers
• Savings Fund

-Requirements-

• Minimum education: Upper secondary education
• Professional Education T
• 3 years of experience
• Languages: English

Keywords:

apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, tecnologias, la, informacion, it