Microsoft 365 Administrator

Provide senior-level operational and technical support for Microsoft 365 collaboration, messaging, and identity services, ensuring platform availability, security, and policy compliance.

Key Responsibilities

• M365 Administration: Operate and administer Microsoft 365 services including Entra ID (Azure AD), Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business.
• Account Lifecycle Management: Support user account provisioning, modifications, and de-provisioning using in-house applications and on-premise Active Directory.
• Mailbox & Site Governance: Manage configurations for mailboxes, distribution lists, shared mailboxes, Teams, and SharePoint sites according to enterprise standards.
• Security & Access Control: Configure and enforce Security controls including Multi-Factor Authentication (MFA), role assignments (RBAC), and service-level access policies.
• Incident Management: Perform technical troubleshooting and resolve complex identity and messaging incidents with minimal supervision; escalate to Microsoft Support when required.

Key Requirements & Skills

• Experience: Hands-on senior experience administering enterprise Microsoft 365 environments.
• Technical Skills: Strong working knowledge of Entra ID, Active Directory, Exchange Online, SharePoint Online, and Teams.
• Operational Capabilities: Ability to maintain operational documentation, runbooks, and SOPs; experience handling incident resolution and service cross-coverage independently.