Technical Services Manager

Process Plant & Commissioning

UK Home-Based | Regular UK Travel & Occasional International Travel

Salary: Competitive, dependent on experience Sector: Recycling Technology | Process Engineering | Industrial Equipment | Clean Technology

Overview:

Are you an experienced Technical Services Manager, Commissioning Manager or Service Engineering professional looking to take ownership of a new technical service function within an innovative engineering business?

Our client specialises in advanced pyrolysis technology, recovering valuable materials from end-of-life and as the business moves from pilot-scale development towards its first commercial-scale installation.

We are looking for a hands-on technical leader to support the deployment, commissioning, operation and ongoing development of our technology.

Reporting directly to the Managing Director, you will take ownership of technical services across pilot and commercial-scale systems, combining practical engineering expertise with customer support, equipment commissioning, plant maintenance and service function development.

This is an opportunity to play a pivotal role in an evolving technology business, helping establish the processes, standards and technical capability needed to support future commercial growth.

The Role:

• UK home-based, with frequent travel to customer sites, the pilot plant and manufacturing partners.
• Hands-on responsibility for installation, commissioning, maintenance and troubleshooting.
• Operational ownership of the pilot plant, supporting testing, validation and process optimisation.
• Technical oversight of equipment manufacture, assembly and pre-delivery inspections.
• Opportunity to establish and develop a dedicated technical services and commissioning team as the business grows.

Key Responsibilities:

Technical Services & Customer Support

• Develop and lead the technical service and aftersales support capability for companies process equipment.
• Provide hands-on technical support at customer sites, diagnosing faults, resolving operational issues and coordinating repairs and maintenance.
• Establish service procedures, preventative maintenance schedules, inspection processes and technical support documentation.
• Support customers with equipment operation, process optimisation and operational best practice.
• Develop effective remote and on-site support arrangements as commercial installations increase.
• Build strong customer relationships and act as a key technical point of contact throughout equipment operation.

Installation & Commissioning

• Support and lead installation and commissioning activities for commercial tyre pyrolysis systems.
• Oversee equipment installation, ensuring compliance with engineering drawings, specifications and relevant quality requirements.
• Conduct system testing, start-up activities, operational validation and troubleshooting.
• Develop commissioning procedures, start-up protocols and operational handover documentation.
• Play a key role in the successful deployment of the first commercial-scale installation, establishing standards for future projects.

Pilot Plant Operations & Maintenance

• Take responsibility for the day-to-day operation, maintenance and upkeep of the pilot plant.
• Carry out inspections, routine maintenance, fault finding and repairs.
• Operate equipment during development trials, process testing and customer demonstrations.
• Support monitoring, data collection and operational reporting.
• Identify opportunities to improve plant reliability, performance, maintainability and operational efficiency.

Engineering, R&D & Process Improvement

• Work closely with engineering and R&D teams to support technology development and process optimisation.
• Provide practical operational feedback to improve equipment design, reliability and serviceability.
• Support testing, validation and development activities across pilot and commercial systems.
• Troubleshoot mechanical and process-related issues, helping translate operational experience into engineering improvements.

Manufacturing & Supplier Support

• Visit manufacturing and fabrication partners to monitor equipment assembly, build quality and technical compliance.
• Review equipment against engineering drawings, specifications and quality requirements.
• Identify and help resolve manufacturing issues, technical discrepancies and non-conformances.
• Support factory acceptance testing (FAT), pre-delivery inspections and preparation for installation.

Building the Technical Services Function

• Establish the processes, standards and systems required for a scalable technical services operation.
• Identify future resource requirements and support the recruitment and development of service and commissioning engineers.
• Develop maintenance, commissioning, troubleshooting and customer support procedures.
• Help build a technical service capability that can support multiple commercial installations as the business expands.

What We're Looking For

We are looking for a technically strong, practical and commercially aware engineering professional who can combine hands-on problem-solving with the ability to build and lead a service function.

You may currently be working as a Technical Services Manager, Service Engineering Manager, Commissioning Manager, Field Service Manager, Technical Operations Manager, Process Plant Manager or Senior Commissioning Engineer.