Business Partner And Guest Accommodations Manager

Company Description JohAnn Western Guesthouse is a boutique hospitality destination offering authentic comfort and local charm in the heart of Sakumono, near the beach. The guesthouse provides a tranquil atmosphere, modern amenities, and personalized service for business travelers, leisure guests, solo adventurers, and families. Guests enjoy curated accommodations that blend contemporary comfort with local character, along with easy access to The Junction Mall, Sakumono Beach, and key dining and business hubs. High-speed Wi-Fi, dedicated workspaces, and inviting communal areas create an ideal setting for both short and extended stays. JohAnn Western Guesthouse is committed to delivering memorable, seamless experiences that feel like a home away from home. Role Description The Business Partner and Guest Accommodations Manager is a contract, on-site role based in Tema, responsible for overseeing daily guesthouse operations and partnering on business growth initiatives. This role manages guest reservations, check-in/check-out processes, room assignments, and ensures that accommodations meet quality and cleanliness standards. The manager coordinates housekeeping and maintenance schedules, supervises staff performance, and supports training to maintain consistent service delivery. Additional responsibilities include handling guest inquiries and feedback, managing vendor relationships, supporting local marketing and partnerships, monitoring occupancy and revenue, and assisting with budgeting and basic financial reporting. The role also involves developing guest experience enhancements, implementing service improvements, and representing the brand in a professional, welcoming manner. Qualifications

Demonstrated experience in hospitality operations, front desk or guest services, and accommodations management. Strong skills in customer service, conflict resolution, and guest relationship management. Experience with scheduling, staff coordination, and basic team supervision. Ability to manage reservations systems, maintain accurate records, and handle cash or digital payments responsibly. Basic knowledge of local marketing, partnership building, and community engagement in the hospitality sector. Excellent verbal and written communication skills in English; additional local languages are an advantage. Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment. Comfort with using email, spreadsheets, and hospitality or booking software tools. Flexibility to work weekends, holidays, and varied hours as needed for guest operations. Prior experience in a guesthouse, hotel, or boutique stay environment preferred. Diploma or degree in Hospitality Management, Business Administration, or a related field is beneficial but not mandatory.

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