Product Operations Engineer - #1721

Your tasks

[What you will be working on] We are looking for a Product Operations professional to support the delivery and continuous improvement of digital products and platforms within MSF’s Corporate & Platforms domain.

You will work across product teams to strengthen how digital products are planned, delivered, operated, and improved. This includes establishing effective product operations practices, coordinating across stakeholders, improving delivery processes, supporting governance and reporting, tracking product performance, and helping teams translate operational needs into actionable priorities.

Working closely with product managers, engineers, designers, business stakeholders, vendors, and other partners, you will help ensure that product teams have the processes, information, tools, and operational support needed to deliver effectively.

You will support products through different stages of their lifecycle, from planning and implementation to rollout, adoption, operations, and continuous improvement. This may include coordinating dependencies and key milestones, monitoring product and operational issues, supporting user adoption, gathering feedback, maintaining product documentation, and identifying opportunities to improve the way teams work.

As part of the Corporate & Platforms domain, you may work across different digital products and initiatives based on organisational priorities and evolving user needs.

Requirements

[What we are looking for]

• Relevant experience in Product Operations, Product Management, Project/Programme Management, Business Analysis, Service Management, Digital Delivery, or a related role.
• Strong organisational and coordination skills, with the ability to manage multiple workstreams, priorities, dependencies, risks, and stakeholders.
• Experience working with cross-functional teams comprising product managers, engineers, designers, business users, operations teams, and vendors.
• Ability to establish and improve product operating processes, including planning, prioritisation, issue tracking, governance, reporting, documentation, and stakeholder communications.
• Strong analytical and problem-solving skills, with the ability to use data, user feedback, and operational insights to identify issues and improvement opportunities.
• Ability to track product performance, delivery progress, risks, issues, dependencies, and follow-up actions, and communicate these clearly to relevant stakeholders.
• Strong stakeholder management and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
• Comfortable working across the end-to-end product lifecycle, including discovery, delivery, rollout, adoption, operations, and continuous improvement.
• Able to work independently and collaboratively in a dynamic environment, exercising sound judgement and taking ownership of assigned initiatives.
• Experience supporting digital products, platforms, enterprise systems, or shared services would be advantageous.
• Experience working in government, the public sector, or similarly complex organisational environments would be advantageous.
• Comfortable using collaboration, product management, analytics, automation, and AI-assisted tools to improve operational effectiveness and team productivity.
• Able to identify opportunities to streamline or automate repetitive operational processes and establish more scalable ways of working.