Platform Operations Engineer - #1783

PLATFORM OPERATIONS ENGINEER

Key Responsibilities

• Design and set up the necessary system assets and workload in GCCs, including hardening and onboarding to GCSOC, ABLR, etc.
• Work with the application team to provide support during application testing (e.g., SIT and UAT) and to troubleshoot issues to ensure timely implementation and optimal system performance.
• Remediate any VAPT issues and findings before system go-live.
• Prepare system and operational documentation for handover to Agency FM vendors.

Required Experience

Core Experience

• Minimum 5 years of hands-on experience working with Microsoft products such as Microsoft Server, MS SharePoint, and/or MS Dynamics in an administration role, with demonstrated proficiency in designing, configuring, and delivering Microsoft solutions in enterprise environments.
• Hands-on experience in relevant infrastructure support for IBM products such as IBM FileNet and WebSphere, with demonstrated proficiency in configuring and troubleshooting IBM products in enterprise environments.
• Minimum 5 years of experience working in the public sector and familiarity with government ICT standards and processes.
• Hands-on experience in virtualisation within GCC+ or GCC 2.0 environments.

Technical Experience

• Experience with MS SharePoint, MS Dynamics, and IBM FileNet and WebSphere products across multiple versions. Candidates with hands-on management and support experience in MS SharePoint, MS Dynamics, and IBM FileNet and WebSphere are preferred.
• Experience working within GCC 2.0 or GCC+ environments will be an advantage.
• Experience working with Microsoft Server environments will be an advantage.
• Experience in Single Sign-On leveraging WOG AAD and Agency AD.

Other Requirements

• Five or more years of operational support experience, including ITIL-based incident, problem, and change management, as well as technical documentation practices.
• Experience conducting comprehensive testing, including unit, SIT, and UAT phases, with a track record of troubleshooting and resolving issues to ensure smooth delivery.
• Strong communication and collaboration skills, with experience working effectively with both internal and external stakeholders on requirements gathering and solution presentation.
• Degree in Computer Science, Computer Engineering, Information Technology, or an equivalent IT discipline.