Front Office Manager

We are seeking a highly organized and customer-focused Front Office Manager for an hotel located in Iraq to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check-in/check-out processes, excellent guest service, and effective team management.

Manage the front office team, including training, scheduling, and performance evaluation Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally Oversee reservations, check-ins, and check-outs efficiently Coordinate with other departments to ensure seamless guest experiences Maintain accurate records and prepare daily reports on front office operations Implement and enforce hotel policies and procedures at the front desk Monitor inventory of front office supplies and equipment Handle billing and cash management in compliance with company standards Support sales and marketing initiatives through effective guest relations

Proven experience as a Front Office Manager or similar role in hospitality Strong leadership and team management skills Excellent communication and interpersonal abilities Proficient in property management systems and MS Office Ability to handle stressful situations with professionalism and tact Detail-oriented with strong organizational skills Flexible to work various shifts, including weekends and holidays Hotel Experience

hr@nassimalnajafhotel.com