Call Quality Evaluator

We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together. We are passionate about delivering excellence and constantly improving customer experience.

📍 Location: Beirut 🕘 Full-time | Office-based | Schedule:  2/2 days We are currently looking for a detail-oriented Call Quality Evaluator  to join our Customer Solutions team. In this role, you will be responsible for monitoring and evaluating customer calls, ensuring quality standards, and contributing to continuous service improvement. Key Responsibilities: Evaluate and score customer calls based on quality standards

Analyze call recordings and identify areas for improvement

Prepare quality reports and provide constructive feedback

Requirements: Bachelor’s degree in Business, Communications, or a related field

Strong analytical and listening skills

High attention to detail and objective judgment

Languages: Arabic – Native 

English – Upper-Intermediate

French – a plus (not required)

Salary & Benefits: 💰 Salary: 700–750$ + performance-based bonus 🍽️ Corporate meals provided 🌴 28 days paid annual leave