LiveOps Engineer (Ref 26515)

Responsibilities

• Operate and continuously improve company's Azure- based SaaS platforms to meet SLAs and support growth.
• Maintain and troubleshoot infrastructure, including incident response and on-call participation.

• Improve reliability through monitoring, alerting, and proactive performance management.
• Work closely with engineers, operations teams, and stakeholders to deliver reliable outcomes.

• Maintain runbooks, operational standards, and support mentoring across teams.

Requirements

• Bachelor in Computer Science with 3 years experience in Azure cloud
• Strong experience operating and supporting SaaS platforms in Microsoft Azure.

• Experience operating and troubleshooting IIS with .NET applications.
• Experience with SQL Server and Azure SQL Managed Instance.

• Solid knowledge of monitoring, logging, and tracing (Datadog experience is a plus).
• Strong analytical and problem-solving skills, with the ability to stay calm during incidents.

• Experience with Kubernetes, containerisation, and supporting tools.
• Collaborative communicator who thrives in cross-functional, fast-paced environments.

Nice to haves:

• Scripting or automation skills (C# is a plus).
• Experience with Remote Desktop Architecture

• Hands-on experience with CI/CD pipelines and fluent with version control (GitHub, Argo CD, etc).
• Basic Linux experience.

• Security-focused engineering or compliance experience.
• Experience with Infrastructure-as-Code, particularly Terraform.

• Customer-facing incident communication experience.

Licence no: 12C6060