Utility Credit Analyst

Accountabilities Utility Credit Management: Research utility invoices, identify outstanding credit balances, and initiate refund or transfer requests with utility suppliers.

Request Ownership: Manage credit balance requests from initiation through final resolution, ensuring appropriate follow-up and meeting the target resolution timeframe of 60 days.

Supplier Coordination: Communicate with utility suppliers and internal stakeholders to investigate outstanding balances, resolve discrepancies, and facilitate timely credit transfers or refunds.

Reporting and Documentation: Maintain accurate, up-to-date records of credit requests, communications, follow-ups, and resolutions in Excel spreadsheets and the relevant dispute management system.

Request Tracking: Monitor the status and aging of outstanding requests, provide daily updates, and proactively identify items requiring additional attention.

Communication Management: Respond to emails and requests within 48 hours, coordinate email-based and real-time communications, and conduct weekly or biweekly follow-ups according to account requirements.

Stakeholder Collaboration: Build effective working relationships with clients, utility suppliers, internal teams, and other stakeholders to support efficient resolution of credit-related issues.

Reporting and Analysis: Support special projects, reporting activities, and analytical tasks to improve operational visibility and service delivery.

Managed Services Support: Assist with unbilled active sites and other operational activities across managed services clients, adapting to changing business requirements.

Team Collaboration: Provide backup support to colleagues when needed and contribute to shared team objectives and operational continuity.

Process Compliance and Improvement: Follow established procedures and documentation standards while identifying opportunities to improve tracking, follow-up, accuracy, and turnaround times.

Performance and Time Management: Manage multiple requests in a high-volume environment, maintain attention to detail, and consistently meet deadlines and service expectations.

Requirements:

Professional experience: Experience in credit balance management, accounts receivable, utility billing, invoice processing, financial operations, customer service, or a related administrative or analytical role is beneficial.

Analytical skills: Strong analytical and problem-solving abilities, with the capacity to investigate discrepancies, review invoice information, and identify appropriate next steps.

Attention to detail: High levels of accuracy when handling financial information, maintaining records, updating tracking systems, and documenting communications.

Microsoft Excel: Proficiency in Microsoft Excel and confidence working with spreadsheets, tracking tools, reporting data, and operational records.

Communication skills: Strong written and verbal communication skills, with the ability to communicate professionally and effectively with utility suppliers, clients, and internal stakeholders.

Ownership and accountability: Demonstrated ability to take responsibility for assigned tasks, independently initiate follow-ups, and drive requests through to resolution.

Organization and time management: Ability to manage multiple requests, prioritize competing deadlines, monitor aging items, and maintain consistent follow-up in a high-volume environment.

Documentation and process management: Ability to maintain clear, accurate records and follow established operational procedures, service standards, and documentation requirements.

Adaptability: Willingness to learn utility billing processes, invoice management practices, dispute management systems, and related software applications.

Independent and collaborative working: Ability to work autonomously while contributing effectively to a team and coordinating with internal and external stakeholders.

Customer-focused mindset: A professional, responsive, and solution-oriented approach to resolving issues and supporting client requirements.

Schedule flexibility: Willingness to work US business hours or a split US/India schedule, depending on operational and client requirements.

Benefits:

Work arrangement: Fully remote position in India.

Location flexibility: Opportunities available for candidates based in Bangalore or Kolkata, with remote working arrangements.

Employment environment: Opportunity to work in a fast-paced, innovation-focused business services and managed services environment.

Professional development: Exposure to utility billing, credit management, invoice analysis, reporting, and dispute resolution processes.

Skill development: Opportunity to strengthen analytical, communication, stakeholder management, and operational coordination skills.

Cross-functional collaboration: Work with internal teams, clients, and utility suppliers in an international business environment.

Career growth: Gain experience across managed services operations, reporting, and special projects.

Working hours: US business hours or a combination of US and India business hours, depending on business requirements.

Compensation and additional benefits: Salary range, healthcare coverage, paid leave, bonuses, and other benefits were not specified in the provided job description.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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