USMA Director, Governance & Cross-Functional Operations

Accountabilities: Operating Model & Strategy: Design, implement, and continuously improve cross-functional operating models across Medical Governance, Contracting & Business Solutions, Clinical Drug Supply, and other assigned Medical Affairs capabilities, translating strategic priorities into clear plans, governance structures, decision rights, milestones, dependencies, resources, risks, and performance measures.

Operational Effectiveness: Assess current-state processes, identify root causes of fragmentation or delays, and implement practical improvements covering intake, prioritization, handoffs, service expectations, escalation, issue resolution, documentation, and performance management.

Governance Leadership: Lead and evolve the Medical Governance framework, including governance forums, risk and CAPA oversight, audit readiness, annual health checks, decision documentation, dashboards, and leadership reporting.

Organizational Development: Strengthen organizational effectiveness through role clarity, objective setting, coaching, performance management, talent development, succession planning, resource allocation, and accountability for delivery.

Clinical Drug Supply Partnership: Work with Clinical Drug Supply teams to strengthen forecasting, planning, ordering, packaging, labeling, distribution, inventory visibility, vendor coordination, issue escalation, and supply continuity across Medical Affairs studies and programs.

Transformation Architecture: Define transformation strategies, future-state visions, operating models, design principles, capability requirements, roadmaps, and value measures while aligning people, processes, governance, technology, data, and decision rights.

Transformation Execution: Establish governance mechanisms, implementation playbooks, decision frameworks, dashboards, and enabling tools that support scalable execution, manage dependencies and risks, and maintain alignment from design through implementation.

Change & Adoption: Orchestrate adoption across U.S., global, and operational delivery teams through stakeholder alignment, communications, role clarity, capability building, technology enablement, and leader-led change.

Strategic Partnership: Act as a thought partner to functional leaders, translating complex operational challenges into clear recommendations, decisions, implementation plans, and measurable outcomes while influencing senior stakeholders without relying on direct authority.

AI, Digital & Analytics: Promote responsible AI adoption and use automation, analytics, collaboration platforms, and digital workflow tools to streamline operations, improve decision-making, and increase quality and efficiency while maintaining appropriate privacy, legal, compliance, and quality controls.

Continuous Improvement: Foster enterprise thinking, proactive problem-solving, shared ownership, continuous learning, and cross-functional collaboration while tracking transformation outcomes, adoption, and value realization.

Requirements

Education: Bachelor’s degree in business, supply chain, operations, technology, life sciences, or a related field is required; an advanced degree is preferred.

Industry Experience: 10+ years of progressive experience within pharmaceutical, biotechnology, healthcare, supply chain, or another highly regulated industry.

Transformation Leadership: Proven experience leading strategy, transformation, organizational effectiveness, or capability development within complex matrix organizations; consulting or agency experience is preferred.

Operating Model Expertise: Demonstrated success designing and implementing complex cross-functional operating models and large-scale transformation or operational excellence initiatives through sustained adoption.

Medical Affairs Knowledge: Broad understanding of Medical Affairs operations, including governance, contracting, vendor management, clinical drug supply, quality, compliance, risk management, audit readiness, and evidence generation.

Organizational Effectiveness: Ability to diagnose organizational and operational challenges and translate findings into clearer roles, decision rights, processes, systems, technology, stakeholder engagement, and team-level solutions.

Program Leadership: Strong capabilities in planning, prioritization, dependency management, risk management, implementation, and value realization across complex programs.

Data & Decision-Making: Advanced ability to synthesize quantitative and qualitative data, external evidence, and stakeholder insights into clear executive-level recommendations and decisions.

Operational Tools: Experience developing practical operating tools, dashboards, trackers, service measures, capacity models, decision frameworks, and governance mechanisms.

AI & Digital Fluency: Advanced AI and digital capabilities demonstrated through recognized certification, applied experience, or a portfolio of AI-enabled solutions that have improved decisions, workflows, capabilities, or measurable outcomes.

Executive Influence: Demonstrated ability to influence senior leaders and cross-functional stakeholders within highly matrixed environments without relying on direct authority.

Communication & Collaboration: Strong executive communication, facilitation, problem-solving, negotiation, and stakeholder-management skills, with the ability to operate collaboratively and transparently in fast-moving environments.

Business Judgment: Sound judgment when balancing speed, quality, compliance, supply continuity, stakeholder needs, and business priorities while maintaining accountability for outcomes.

Learning Mindset: Intellectual and technical curiosity with a commitment to continuous learning and the practical application of emerging technologies and operating practices.

Benefits

Salary: Annual salary range of $236,600–$439,400 , with final compensation determined based on factors including relevant skills and experience and subject to periodic review.

Performance Incentive: Eligibility for a performance-based cash incentive.

Equity: Depending on role level, eligibility to be considered for annual equity awards.

Healthcare: Comprehensive health benefits, including medical, life, and disability coverage.

Retirement: 401(k) plan with company contribution and matching.

Paid Time Off: Generous time off including vacation, personal days, holidays, and other eligible leaves.

Remote Work: Fully remote position available anywhere in the United States, subject to applicable legal-entity restrictions.

Travel: Approximately 20% travel required, with domestic and/or international travel expectations determined by the hiring manager.

Transformation Impact: Opportunity to shape governance, operating models, and cross-functional transformation across complex Medical Affairs capabilities.

Technology & Innovation: Exposure to AI, analytics, automation, and digital transformation initiatives in a highly regulated environment.

Leadership Scope: High-visibility role partnering with senior leaders and cross-functional teams across U.S. and global operations.

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