Telco Network Operations Manager
Accountabilities Own the complete incident lifecycle for global connectivity services, from detection and impact assessment through technical investigation, service restoration, customer recovery validation, and closure.
Serve as Incident Commander during major network incidents, coordinating L1/L2 teams, mobile network operators, IMSI providers, IPX/GRX partners, and core-network vendors while maintaining clear technical ownership.
Lead and develop a team of approximately 5–10 Network Operations engineers through technical mentoring, escalation support, performance management, and continuous development.
Maintain deep technical ownership of live roaming and core-network services, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout, and 4G/5G connectivity.
Independently analyze network traces, PCAPs, logs, signaling behavior, and operational data to identify and resolve complex connectivity issues.
Lead Root Cause Analysis, Problem Management, and permanent corrective actions for major and recurring incidents, challenging vendor responses and ensuring preventive improvements are implemented.
Own network performance, monitoring, and operational improvement initiatives using KPIs such as first-attach success, session-establishment success, latency, packet loss, throughput, availability, and MTTR.
Ensure effective follow-the-sun handovers and operational continuity across regional teams.
Requirements:
15+ years of experience in Mobile Telecommunications, with strong exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX, and mobile data services.
Strong technical knowledge of LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing, and Local Breakout environments.
Proven experience leading major network incidents and complex technical troubleshooting, including analysis of signaling traces, PCAPs, logs, and network KPIs.
Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter, and associated troubleshooting methodologies.
Previous people-management experience, ideally leading Network Operations, NOC, Core Network, or Incident Management teams of approximately 5–10 engineers.
Strong experience with RCA, service restoration, permanent corrective actions, and operational improvement.
Excellent English communication skills, with the ability to coordinate global MNOs, IMSI providers, IPX/core vendors, and internal stakeholders.
Strong stakeholder-management skills and the ability to challenge technical responses while communicating complex incidents clearly to both technical and business audiences.
AWS, Cisco, or project management certifications such as PMP or Agile are a plus.
Knowledge of eSIM orchestration and GSMA standards is desirable.
Benefits:
100% remote and flexible work environment.
High level of trust, autonomy, and ownership.
Opportunity to influence connectivity services at global scale.
Direct impact on the digital connectivity experience of international travelers.
Opportunity to lead 5G transformation and cloud-native telecommunications initiatives.
Competitive, market-aligned salary package.
Performance bonuses.
Health coverage.
Professional learning and development stipends.
Exposure to a fast-scaling international technology environment.
Full-time employment opportunity with a global, distributed team.
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