Strategic Growth Manager
Accountabilities Build and strengthen long-term relationships with automotive dealership accounts through tailored consulting engagements and personalized support.
Help clients improve profitability and operational performance by maximizing the adoption and effective use of SaaS solutions.
Identify and develop new consulting opportunities by understanding customer needs and connecting them with relevant service offerings.
Analyze customer and business data to generate actionable insights and recommendations for dealership clients and internal stakeholders.
Provide on-site consulting, implementation support, and guidance, with travel required for up to 75% of the role.
Deliver training sessions and presentations to dealership teams and other audiences, adapting content to different levels of technical and business knowledge.
Manage and resolve moderate to complex customer requests and challenges while maintaining a strong focus on customer success.
Collaborate with internal teams to share knowledge, coordinate initiatives, and contribute to a strong team-oriented culture.
Execute departmental and organizational initiatives accurately and within expected timelines.
Maintain a high standard of professionalism, accountability, and ethical conduct across all customer and internal interactions.
Monitor and achieve individual and team KPIs while proactively identifying additional opportunities to contribute to business growth.
Requirements
Bachelor’s degree or equivalent professional experience.
Strong experience within the automotive dealership industry is highly preferred.
3+ years of experience working directly with SaaS accounts, ideally within the automotive dealership sector.
At least 1 year of experience working with SaaS products, preferably solutions used by automotive dealerships.
Strong understanding of customer success, account management, consulting, product adoption, and revenue growth principles.
Proficiency with Microsoft Office Suite; familiarity with automotive or industry-specific software is an advantage.
Demonstrated ability to conduct effective training sessions and presentations for both small and large groups.
Excellent verbal and written communication skills, with confidence engaging customers by phone, virtually, and in person.
Strong analytical capabilities and the ability to use data to identify opportunities and develop actionable recommendations.
High level of personal accountability, initiative, and ownership, with a proactive approach to solving customer and business challenges.
Strong organizational and time-management skills, particularly the ability to manage multiple accounts, priorities, and initiatives.
Willingness and ability to travel extensively, including up to 75% of the time, to support dealership customers.
Benefits
Flexible remote work: Virtual positions available across Ontario, Nova Scotia, and British Columbia.
Career development: Opportunity to grow professionally within an innovative automotive technology and SaaS environment.
Collaborative culture: Work closely with cross-functional teams and customer-facing professionals in a collaborative, team-oriented environment.
Client impact: Directly influence dealership performance, profitability, technology adoption, and customer success.
Professional exposure: Gain broad experience across consulting, SaaS, automotive technology, analytics, training, and strategic account growth.
Growth opportunities: Exposure to evolving automotive technology and data-driven solutions in a global business environment.
Equal opportunity workplace: A commitment to fair employment practices and an inclusive professional environment.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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