Solution Sales Engineer (Pre Sales)
Accountabilities: Partner with sales teams and customers to understand business, technical, and product requirements and recommend appropriate solutions.
Serve as a technical liaison between customers, sales stakeholders, and engineering teams throughout the solution lifecycle.
Prepare and deliver compelling technical presentations, product demonstrations, trials, and proof-of-concepts tailored to customer requirements.
Evaluate customer requirements and translate them into functional specifications that can guide product development and implementation.
Support mid-market and enterprise customers by researching, developing, and adapting solutions to meet their technical and business needs.
Own and drive new features from high-level requirements through operational delivery in collaboration with engineering and other internal teams.
Troubleshoot customer issues involving installed solutions and recommend appropriate improvements, upgrades, or alternative approaches.
Gather, document, and analyze customer feedback to identify product improvements and opportunities for new sales and marketing initiatives.
Identify technical or product gaps and communicate potential solutions and improvement opportunities to leadership.
Train and enable sales team members on the technical capabilities, use cases, and value propositions of products and services.
Stay current with relevant technologies, sales engineering practices, data integration trends, and enterprise software capabilities.
Requirements
Bachelor’s degree in Engineering, Marketing, Business Administration, Information Technology, or a related field.
Around 5 years of experience in IT software, technology sales, sales engineering, solution consulting, or a related technical customer-facing discipline.
Strong knowledge of SQL, databases, data warehousing, and ERP integrations.
Good understanding of APIs and experience using tools such as Postman for testing and integration.
Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
Knowledge of ERP systems and their application within business processes.
Experience working with technology products and supporting enterprise or mid-market customers.
Strong technical sales, communication, interpersonal, and customer-service skills.
Ability to translate complex technical concepts into clear, accessible explanations for non-technical stakeholders.
Excellent analytical, troubleshooting, and problem-solving capabilities.
Ability to understand customer requirements and connect them to appropriate technical solutions.
Strong teamwork and collaboration skills, with the confidence to work across sales, engineering, and customer teams.
Willingness to continuously develop both technical and sales expertise.
Comfortable working remotely and supporting customers during a U.S.-aligned schedule.
Benefits
Fully remote work from Bangalore, India.
Private health insurance.
Pension plan.
Paid time off.
Training and professional development opportunities.
Performance bonus.
Exposure to international mid-market and enterprise customers.
Opportunity to work across data integration, data warehousing, CRM, ERP, APIs, and cloud/SaaS technologies.
Collaborative environment with opportunities to contribute to product development and technical strategy.
U.S. shift aligned with approximately 6:30 PM to 3:30 AM IST , supporting U.S. business hours.
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