Software Support and Connectivity Specialist

Accountabilities Provide technical support to customers through incoming software and connectivity support queues.

Investigate and resolve customer inquiries involving fitting software, connectivity, Bluetooth technology, wireless accessories, and related services.

Handle escalated technical issues from Audiology Technical Support and Consumer Connectivity teams.

Conduct scheduled outbound calls to proactively assist customers with technical challenges and guide them toward effective solutions.

Serve as a subject matter expert on hearing aid fitting software, Noah applications, and related connectivity technologies.

Troubleshoot software and network connectivity issues while identifying root causes and appropriate resolutions.

Collaborate with technical support, marketing, product, and other internal teams to resolve complex issues and improve service delivery.

Develop and recommend innovative solutions that improve customer and employee experiences.

Participate in meetings, projects, and business initiatives that contribute to organizational growth and operational improvement.

Maintain a high level of technical knowledge to provide accurate, efficient, and customer-focused support.

Manage multiple support priorities effectively while working independently and maintaining strong communication with relevant stakeholders.

Requirements

High school diploma or equivalent required.

Associate’s or bachelor’s degree in Information Technology, Software, Computer Science, or a related field preferred.

5+ years of experience working in a technical software support environment.

Experience supporting high-technology products or medical devices is preferred.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to customers and colleagues.

Strong organizational skills and the ability to manage multiple priorities in a fast-paced support environment.

Ability to work independently, exercise sound judgment, and take ownership of technical issues through resolution.

Knowledge of hearing aid fitting software, Noah applications, networking, or related connectivity technologies is a plus.

Strong customer-service mindset and ability to remain professional and solution-oriented when handling escalated technical concerns.

Ability to collaborate effectively with cross-functional teams and contribute to continuous improvement initiatives.

For remote work, a minimum internet connection speed of 200 Mbps download and 10 Mbps upload is required.

Benefits

Hourly pay range of $30–$36, depending on qualifications and experience.

Eligibility for bonus compensation.

Medical, dental, and vision coverage.

Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts.

Telehealth options.

401(k) retirement plan with company match.

Company-paid life and accidental death and dismemberment insurance.

Supplemental life and AD&D coverage options.

Company-paid short-term and long-term disability coverage, with buy-up options.

Accident and hospital indemnity coverage.

Legal and identity theft assistance.

Paid time off or applicable sick and vacation time, floating Diversity Day, and paid holidays.

Paid parental bonding leave.

Employee Assistance Program.

Internal career growth and professional development opportunities.

Tuition reimbursement.

Hearing aid discounts for employees and eligible family members.

Internal employee recognition platform.

Flexible remote work environment focused on employee well-being, engagement, and collaboration.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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