SMB Account Manager

Accountabilities Manage and develop a portfolio of SMB customers, maintaining ownership of the customer relationship after onboarding.

Conduct regular customer check-ins to assess satisfaction, adoption, and overall success.

Provide customers with guidance, best practices, and practical recommendations to help them maximize the value of their solutions.

Respond to customer questions and concerns across a variety of topics, ensuring issues are addressed promptly and effectively.

Support customers through challenges and act as the primary point of contact for escalations when required.

Identify opportunities for customers to benefit from additional products, upgrades, and partner capabilities, contributing to white-space sales.

Guide customers through contract renewals, including setting expectations and negotiating commercial terms where appropriate.

Act as the voice of the customer internally, sharing feedback and insights with relevant teams.

Maintain accurate documentation of customer interactions and ensure timely follow-up on outstanding issues.

Monitor the health and status of assigned accounts and provide regular updates to management.

Contribute to a culture focused on customer success, continuous improvement, accountability, and high-quality service.

Requirements:

Experience in account management, customer success, sales, or a related customer-facing role; candidates looking to transition into account management are also encouraged to apply.

Demonstrated experience with selling, upselling, or identifying commercial opportunities.

Strong customer-service mindset with a genuine interest in helping customers achieve their goals.

Excellent communication and interpersonal skills, with the ability to quickly establish trust and rapport.

Strong problem-solving abilities and a practical, solutions-oriented approach.

Empathy, positivity, and resilience when managing challenging customer situations.

Confidence setting and managing expectations with customers with different personalities and needs.

Ability to work independently, navigate ambiguity, and determine effective approaches to customer management.

Highly organized, with the ability to manage a substantial portfolio of accounts and prioritize competing demands.

Strong time-management skills and the ability to work efficiently in a high-volume environment.

Comfortable working in a fast-paced, continuously evolving environment.

Willingness and ability to learn new technologies quickly.

A growth mindset, with enthusiasm for continuous learning, professional development, and taking on new challenges.

Benefits:

Group critical illness coverage.

Group income protection and life assurance.

Pension plan.

Vision benefits and Employee Assistance Program (EAP).

Access to a discounts and wellbeing portal.

Optional private medical coverage from day one.

Ride-to-work scheme.

Unlimited vacation.

Quarterly paid volunteer days.

Employee referral program with attractive rewards.

Opportunities for career development and internal progression across the organization.

A people-first, collaborative culture where employees are encouraged to contribute ideas, challenge the status quo, and grow professionally.

A dynamic and agile working environment that values ownership, energy, service, accountability, and continuous improvement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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