ServiceNow Senior Developer

Accountabilities: Architect, develop, and maintain robust integrations between ServiceNow and enterprise HR platforms such as Workday, SAP SuccessFactors, and Oracle HCM using Integration Hub, REST APIs, and SOAP APIs.

Design, configure, and optimize automated workflows using Flow Designer, Advanced Workflow Automation (AWA), and Virtual Agent to streamline business operations and improve service delivery.

Implement and enhance generative AI and intelligent automation capabilities, including Now Assist and Predictive Intelligence, to improve user experiences and support data-driven decision-making.

Monitor and optimize platform performance using Performance Analytics, Automated Test Framework (ATF), and established platform governance practices to ensure reliability, quality, and compliance.

Manage the end-to-end development and enhancement of ServiceNow HRSD and ITSM modules, with a focus on Core HR Case Management, Employee Relations, and Employee Center Pro customization.

Develop advanced Service Portals with intuitive, responsive, and user-friendly interfaces tailored to diverse business and employee needs.

Collaborate with cross-functional stakeholders to translate business requirements into scalable technical solutions, ensuring alignment with enterprise objectives and platform best practices.

Requirements:

At least 7 years of professional experience in IT services, with substantial hands-on expertise in ServiceNow development and enterprise solution delivery.

Proven experience designing, implementing, and maintaining integrations between ServiceNow and HR platforms, particularly Workday, SAP SuccessFactors, or Oracle HCM.

Strong technical proficiency in ServiceNow Integration Hub, REST and SOAP APIs, Flow Designer, Advanced Workflow Automation (AWA), and Virtual Agent.

Demonstrated experience implementing generative AI and intelligent automation solutions within ServiceNow, including Now Assist and Predictive Intelligence.

Solid knowledge of Performance Analytics, Automated Test Framework (ATF), platform optimization, and ServiceNow governance standards.

Comprehensive understanding of ServiceNow HRSD and ITSM modules, particularly Core HR Case Management, Employee Relations, and Employee Center Pro.

Advanced development skills in Service Portal, including the ability to build and customize complex, responsive user interfaces.

Strong analytical, troubleshooting, and problem-solving abilities, combined with effective communication and cross-functional collaboration skills.

Ability to work independently in a remote environment, manage competing priorities, and deliver high-quality solutions within established timelines.

Willingness to work within the indicated annual compensation range of ₹12–14 LPA.

Benefits:

Competitive compensation: Annual salary range of ₹12–14 LPA, depending on experience and suitability.

Remote work: Opportunity to work remotely from India.

Full-time opportunity: Long-term professional engagement in the IT services sector.

Advanced technology exposure: Hands-on involvement with ServiceNow integrations, enterprise HR platforms, generative AI, and intelligent workflow automation.

Professional growth: Opportunities to deepen expertise in ServiceNow HRSD, ITSM, platform governance, and enterprise solution architecture.

Meaningful impact: Contribute to digital transformation initiatives that enhance employee experiences, automate business processes, and improve service delivery.

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