Senior Solutions Delivery Engineer- DevOps

Accountabilities: Provide delivery leadership within the Solutions Delivery Engineering team, helping establish consistent engagement quality, delivery standards, best practices, and effective execution.

Serve as an escalation point for complex or high-impact customer engagements, guiding technical resolution while operating within established service scope.

Mentor and support other Solutions Delivery Engineers through delivery reviews, knowledge sharing, technical guidance, and peer coaching.

Contribute to the development and improvement of service templates, delivery standards, documentation, and reusable practices that increase consistency and scalability.

Identify recurring delivery patterns and share field insights with cross-functional teams to support continuous product and service improvements.

Act as a communication filter for regional delivery matters by consolidating updates, risks, issues, and escalations for management review.

Deliver customer service offerings according to defined scope, success criteria, timelines, and delivery standards, including implementation, configuration, and structured technical guidance.

Support product-focused migration initiatives by executing data and configuration activities, validating outcomes, and ensuring alignment with target-state requirements.

Provide product-specific technical guidance, identify risks and issues, explain available options, and troubleshoot problems within engagement scope.

Own engagement timelines, customer expectations, communication, and documentation while facilitating working sessions, technical reviews, and customer discussions.

Partner with Customer Success, Sales, Support, Product Management, and Engineering teams to resolve customer challenges and communicate field insights.

Maintain accurate project plans, validation records, engagement documentation, and internal handoffs to ensure traceability and continuity.

Travel occasionally for specific customer engagements or internal activities as required.

Requirements

U.S. citizenship is required.

At least 8 years of professional experience in DevOps, cloud engineering, software delivery, or a closely related technical discipline.

Strong knowledge of repository management, artifact workflows, continuous integration and continuous delivery tools, containers, and orchestration technologies.

Familiarity with AWS, Azure, or Google Cloud and modern software build ecosystems and software development lifecycle practices.

Practical ability to work with technologies such as Groovy, Bash, Python, Helm, and YAML when required.

Strong customer-facing skills, with the ability to lead technical engagements through clear communication, structured documentation, expectation management, and ownership.

Demonstrated experience providing delivery leadership, peer mentoring, technical guidance, or escalation support within a regional or team-based delivery environment.

Strong troubleshooting, analytical, and problem-solving skills with the ability to work through complex technical challenges.

Ability to collaborate effectively with global and cross-functional teams while balancing customer priorities with defined delivery standards.

Experience operating with autonomy, accountability, and a continuous-improvement mindset.

Experience with migration or modernization projects is a plus.

Exposure to enterprise DevOps, software security, or software supply chain practices is advantageous.

Experience working with global, cross-functional teams is preferred.

Familiarity with SaaS delivery models or cloud-based deployment patterns is beneficial.

Benefits

Flexible working practices designed to support different work and life needs.

Parental leave policy.

Paid Volunteer Time Off (VTO).

Diversity and Inclusion Working Groups and an emphasis on an inclusive workplace.

Opportunity to work with enterprise customers on modern DevOps, cloud, software security, and software supply chain initiatives.

Senior-level technical leadership and peer mentoring responsibilities.

Exposure to complex migration, integration, and software delivery challenges across modern technology environments.

Cross-functional collaboration with Engineering, Product, Sales, Customer Success, and Support teams.

Opportunities to contribute to delivery standards, internal processes, and scalable best practices.

Customer-facing environment with opportunities for technical ownership and professional growth.

Occasional travel opportunities for customer engagements and internal activities.

The source posting does not specify a salary range or detailed healthcare, retirement, or additional employee benefits.

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