Senior Observability Engineer

Accountabilities Enterprise Observability Architecture: Design, implement, and govern a unified observability framework covering metrics, logs, traces, and events using technologies such as IBM Instana, Grafana, OpenTelemetry, Telegraf, InfluxDB, and Prometheus.

Technology Innovation and Implementation: Lead first-of-a-kind (FOAK) implementations by evaluating emerging observability technologies and transforming successful approaches into secure, scalable, repeatable, production-ready solutions.

Standards and Governance: Establish enterprise-wide standards for telemetry pipelines, data retention, high-cardinality management, platform governance, and observability cost optimization.

Site Reliability Engineering: Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to improve service availability, performance, and reliability.

Major Incident Management: Act as a senior technical escalation point during critical P1/P2 incidents, lead incident response sessions, coordinate cross-functional troubleshooting, and conduct evidence-based root cause analyses.

Monitoring Optimization: Reduce mean time to detect (MTTD), mean time to resolve (MTTR), and unnecessary alerts through event correlation, dynamic thresholds, dependency mapping, and proactive monitoring strategies.

Automation and Platform Engineering: Drive Observability-as-Code initiatives and infrastructure automation using Ansible, Terraform, Python, Bash, and GitOps practices.

Automated Operations: Develop automated deployment, configuration, monitoring agent management, telemetry collection, and self-healing workflows to improve operational consistency and efficiency.

ITSM and DevOps Integration: Integrate observability platforms with ServiceNow, Netcool, and CI/CD pipelines to streamline incident management, service operations, and software delivery.

Cloud-Native Observability: Design and implement deep observability for Docker, Kubernetes, OpenShift, microservices, and multi-cloud environments across AWS, Azure, and Google Cloud Platform.

Secure Telemetry Management: Correlate application performance monitoring data with Kubernetes control planes, pods, nodes, and infrastructure dependencies while ensuring secure telemetry pipelines through role-based access control, encryption, secrets management, and image scanning.

Technical Leadership and Transition Management: Lead knowledge transfer programs, vendor transitions, and operational readiness handovers for globally distributed, 24/7 operations teams.

Mentoring and Strategic Collaboration: Mentor engineering teams, promote observability best practices, and influence enterprise technology roadmaps to support long-term reliability and modernization goals.

Requirements:

Professional Experience: At least 12 years of overall IT experience, including a minimum of 5–7 years in a lead architect, site reliability engineering, or principal observability engineering role within a large-scale enterprise environment.

Observability and APM Expertise: Extensive hands-on experience with enterprise monitoring and observability platforms, particularly IBM Instana, Grafana Enterprise, Grafana Alloy, Prometheus, OpenTelemetry, Telegraf, and InfluxDB.

Legacy Monitoring Technologies: Strong knowledge of traditional monitoring and log analytics solutions such as SolarWinds, Netcool, Elastic, and Splunk, with a proven ability to modernize legacy monitoring environments.

Enterprise Architecture: Demonstrated experience designing scalable, secure telemetry pipelines, managing time-series databases, and establishing observability standards across complex technology ecosystems.

Platform Modernization: Proven success migrating organizations from traditional monitoring tools to proactive, automated observability platforms that improve operational efficiency and system reliability.

Cloud and Containerization: Strong experience with Kubernetes, Docker, OpenShift, and cloud environments such as AWS, Azure, and Google Cloud Platform.

Infrastructure Knowledge: Comprehensive understanding of Linux, particularly Red Hat Enterprise Linux (RHEL), Windows Server, VMware, Citrix Virtual Desktop Infrastructure (VDI), load balancers, and edge proxies.

Automation and DevOps: Practical expertise in Ansible, Terraform, Python, Bash, webhooks, GitOps, and CI/CD tools such as GitHub Actions, GitLab, and Jenkins.

ITSM and Service Management: Familiarity with ServiceNow, ITIL 4 principles, advanced major incident management, and enterprise operational processes.

Leadership and Transition Delivery: Extensive experience leading first-of-a-kind technology deployments, complex vendor transitions, knowledge transfer initiatives, and operational handovers.

Analytical and Problem-Solving Skills: Strong troubleshooting capabilities, a structured approach to root cause analysis, and the ability to resolve complex reliability and performance challenges.

Communication and Collaboration: Excellent communication and stakeholder management skills, with the ability to work across technical teams, vendors, and global 24/7 operations.

Preferred Certifications: Certified Kubernetes Administrator (CKA), cloud architect certifications for AWS or Azure, or relevant application performance monitoring and observability vendor certifications.

Benefits:

Employment Arrangement: CLT employment contract with a standard 40-hour workweek.

Remote Work: Flexible remote working arrangements, with the ability to work from home when client-site attendance is not required.

Health Insurance: SulAmérica Prestige medical coverage, including eligible legal dependents.

Dental Insurance: SulAmérica dental coverage, including eligible legal dependents.

Life Insurance: Prudential life insurance coverage equivalent to 24 times salary.

Private Pension: MetLife private pension plan, with company matching contributions of up to 6%, subject to the applicable plan terms.

Meal and Internet Allowance: Flash benefit allowance of R$1,000 per month for meals and internet.

Employee Assistance Program: Access to support resources designed to help employees manage personal and professional challenges.

Wellness Program: Access to initiatives supporting employee health and well-being.

Additional Compensation: Eligibility-based performance compensation and potential equity awards through an Associate Equity Appreciation Program.

Professional Development: Opportunities to work with enterprise-scale technology environments, modern observability platforms, and cloud-native engineering practices.

Inclusive Workplace: A commitment to equal employment opportunities, diversity, inclusion, and professional growth.

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